Solutions Architect (EST or PST hours)
Deepgram · USA
About this role
## Solutions Architect (Applied Engineer) — EST or PST ### Company Overview Deepgram is the leading platform underpinning the Voice AI economy, offering real-time APIs for **speech-to-text (STT)**, **text-to-speech (TTS)**, and production-grade **voice agents** at scale. Deepgram is used by **200,000+ developers** and **1,300+ organizations** and has processed **50,000+ years of audio** and **transcribed 1T+ words**. ### Operating Rhythm (AI-first) Deepgram expects an **AI-first mindset**—AI use and comfort aren’t optional. You’ll be encouraged to **experiment, adapt, and continuously push what’s possible**, with work evolving quickly as new AI capabilities emerge. > **Time Zone Requirement:** This role must be based in **Eastern or Pacific Time (US)**, or you must be willing to work during those hours. --- ## Opportunity Deepgram is seeking a **support-focused Solutions Architect (Applied Engineer)** to join the **Applied Engineering (AppEng)** team. In this role, you’ll: - Engage with customers to solve complex technical challenges - Own customer engagements in a **post-sales** capacity (and occasionally assist with pre-sales/implementation) - Build scalable, repeatable solutions that enhance the **support infrastructure** - Develop automation so the AppEng team can focus on high-impact pre-sales work You’ll influence customer support strategy and help ensure customers receive exceptional technical assistance throughout their journey. --- ## About Applied Engineering (AppEng) AppEng combines functions that other companies may split across **Solutions Engineering, Sales Engineering, Implementation, and Technical Support**. You’ll serve as the technical interface between Deepgram and customers from: - discovery & proof-of-concept - implementation & onboarding - ongoing technical support You’ll work closely with **Customer Success** and **Developer Experience (DX)** to deliver a positive, growth-focused customer experience. --- ## What You’ll Do - Own technical design and delivery of **customer implementations and migrations** (kickoff → production cutover) - Lead deployment scaling work: **capacity planning, rollout sequencing, verification methodology** - Design solutions that fit each customer’s **stack, constraints, and operational shape** - Partner with Customer Success and Account Executives on **change management** (readiness, stakeholder alignment, rollout communication) - Create reusable **implementation patterns, reference architectures, and deployment playbooks** - Build **automation and self-service tooling** to compress time-to-value - Collaborate with product/engineering to advocate for customer needs and influence roadmap - Handle the most complex **post-onboarding escalations** (when escalation crosses into Solutions Architect territory) - Occasionally support pre-sales technical work (discovery, scoping, proof-of-concept design) ### Time Allocation - **50%** — Customer implementation and scaling engagements - **20%** — Reusable patterns, reference architectures, and automation - **15%** — Pre-sales technical support (discovery, demos, proof-of-concepts) - **10%** — Documentation and knowledge sharing - **5%** — Complex post-onboarding escalations & collaboration --- ## Your First 90 Days - **First 30 days:** Onboarding to Deepgram tech/products and implementation patterns; learn core APIs/docs; shadow active engagements - **60 days:** Begin owning end-to-end customer implementation engagements; lead techni
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