Manager, IT Systems Engineering
Careaccess · USA Remote
About this role
**About Care Access** Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We’re dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow. **How This Role Makes a Difference** The **Manager, IT Systems Engineering** provides leadership for secure, reliable, and scalable technology operations supporting clinical research sites and remote work environments. This role is responsible for enterprise networking, cloud and endpoint services, service delivery, technology projects, operational automation, and building a high-performing technical team. **How You’ll Make an Impact** - **Network Management** - Design, implement, and manage switching, wireless, firewalls, SD-WAN, VPN, and LAN/WAN connectivity (monitoring, troubleshooting, upgrades, and new-site deployments) - Ensure high availability and performance through segmentation, monitoring, incident response, root-cause analysis, operational documentation, and business continuity planning - Manage vendors, contracts, licensing, budgets, hardware lifecycle planning, and operational performance metrics - **IT Enterprise Solutions Management** - Manage and continuously improve core IT enterprise solutions (Microsoft Azure, Microsoft 365, Entra ID, Exchange Online, Teams, SharePoint, OneDrive) - Lead device provisioning and lifecycle management using Microsoft Intune and JAMF for corporate, remote, and clinical users - Identify, design, implement, and govern automation solutions leveraging AI to streamline IT operations and improve scalability - Ensure enterprise AI solutions (e.g., ChatGPT and Copilot) are properly deployed and adapted across the organization - **Project Management** - Serve as Technical Lead for infrastructure, network, cloud solution, clinical-site expansion, and technology refresh initiatives (planning → implementation → operational handoff) - Develop project scope, schedules, budgets, risk-management plans, communications, capacity management, and status reporting; coordinate cross-functional teams and vendors - **People Manager & Leadership Responsibilities** - Recruit, coach, develop, and retain IT professionals; establish goals, service expectations, accountability, and performance standards - Foster a collaborative, accountable, customer-focused culture with effective communication to technical and nontechnical stakeholders - **Data Security & Compliance** - Operate IT services in accordance with security policies, contractual obligations, regulatory requirements, and risk-management practices - Partner with Information Security, Privacy, Compliance, and Legal on audits, access reviews, vulnerability remediation, investigations, and protection of sensitive/regulated information - **Other tasks as assigned** **The Expertise Required** - Experience supporting geographically distributed environments and managing enterprise networks, Microsoft cloud services, endpoint platforms, and complex technology initiatives - Strong communication, vendor management, budgeting, prioritization, problem-solving, and stakeholder-management skills - Experience implementing AI-enabled automation and workflows with appropriate security, data go
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