Director, Engineering (AI Patient Engagement Platform)
Careaccess · USA Remote
About this role
**About Care Access** Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care—so every person can understand their health, access the care they need, and contribute to tomorrow’s medical breakthroughs. To learn more, visit: http://www.careaccess.com/ --- **How This Role Makes a Difference** As the **Director of Engineering**, you’ll lead with servant leadership and elevate your team and organization. You’ll bring strong experience in SaaS-based product organizations and can hold your own in technical conversations without needing to write software daily. You’ll lead the engineering organization building our **AI Patient Engagement Agent**—an intelligent, voice- and messaging-capable AI agent designed to handle standardized patient interactions, drive recruitment, manage appointments, and automate prescreening outreach at global scale. **Hybrid note:** This is a hybrid role from **Boston, MA** and requires **one day per week in the Boston office**. --- **How You’ll Make an Impact** - **Configurable Conversational Workflows:** Build dynamic, script-driven conversation engines customized across clinical trials and tailored to patient needs. - **Intelligent Logistics & Orchestration Engine:** Create a resilient task engine balancing safe-call windows, time zones, call-center hours, outcome tracking, and adaptive retry policies. - **Delivery & Roadmap Execution:** Own execution of the AI Patient Engagement engineering roadmap; partner with Product and Design to translate trial protocols into AI interaction workflows. - **Hands-on Architectural Guidance:** Participate in architecture reviews for real-time voice, messaging, workflow orchestration, and data pipeline engines; ensure a resilient, highly available platform. - **Sprint & Capacity Management:** Balance feature delivery with platform stability; manage capacity, resources, and technical debt. - **Agile Process Optimization:** Improve agile ceremonies and CI/CD practices to remove roadblocks and maintain a high-velocity shipping cadence. - **Line Management & Mentorship:** Manage and mentor Engineering Managers and Tech Leads; run 1-on-1s, support career growth, and recruit top talent. - **Team Health & Culture:** Foster an inclusive, high-accountability environment aligned to real-world healthcare impact. - **Cross-Functional Collaboration:** Serve as the technical point of contact; translate AI/telemetry/platform concepts into clear updates for executives and non-technical partners. --- **The Expertise Required** - **People Leadership:** Experience as a “manager of managers,” leading, coaching, and developing Engineering Managers and Technical Leads. - **Technical Breadth:** Strong background in scalable cloud architecture, event-driven systems, API-first SaaS platforms, or workflow automation engines. - **Execution Track Record:** Proven ability to own and ship complex, data-intensive, or automation-heavy products on time. - **Operational Expertise:** Deep proficiency in Agile/Scrum and modern CI/CD practices. - **Architectural Oversight:** Active involvement in technical design reviews to ensure durability, security, and scalability. - **Communication Skills:** Ability to articulate technical strategies, risks, and trade-offs to non-technical stakeholders. **Preferred Qu
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