Sales Compensation Systems
Sierra · San Francisco, CA
About this role
**About Sierra** Sierra is the leading platform for customer-facing AI agents, partnering with major brands including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank to transform how they serve customers and grow their businesses. We’re primarily in-person in San Francisco, with offices across North America, Europe, and Asia. Sierra is guided by our values: **Trust, Customer Obsession, Craftsmanship, Intensity,** and a commitment to balancing **Family**. --- **What You’ll Do** - Own the **commission platform end-to-end**, including plan configuration, crediting rules, user access, and changes each plan year. - Build and maintain **data flows between Salesforce, the commission tool, HRIS, and payroll** so bookings, roster changes, and payouts stay in sync. - Translate **new plan designs, deal types, and SPIFs** into working system logic, and **test** before go-live. - Automate manual steps, build **self-serve dashboards** on attainment and payout cost for reps and leaders, and maintain clear documentation for every rule and process. - Partner with **Accounting** on monthly close: deliver commission accruals, reconcile commissionable bookings to billing and revenue, and support commission capitalization. - Keep employee changes (hires, transfers, leaves, exits) accurate in the commission system and manage **role-based access** to protect confidential pay data. --- **What You’ll Bring** - **5+ years** in sales compensation systems, commissions operations, or a related RevOps/finance systems role. - Hands-on experience administering a sales compensation platform (e.g., **CaptivateIQ, Xactly, Spiff, Varicent**), including building plans and calculation logic from scratch. - Strong **Salesforce** knowledge (objects, fields, reports, and how opportunity/booking data flows into commission calculations). - Working knowledge of **commission accounting** (accruals, month-end close, reconciling payouts to the general ledger). - Experience integrating an **HRIS** (e.g., Workday) with a commission platform, with sound judgment handling sensitive employee and pay data. --- **Even Better** - Experience managing a commission platform at a fast-growing company. --- **Our Values** - **Trust:** Accountability, empathy, quality, responsiveness. - **Customer Obsession:** Focus on outcomes and customer impact. - **Craftsmanship:** Get the details right; continuously self-improve. - **Intensity:** Play to win; fix what’s not working; learn openly. - **Family:** Balance intensity with respect and support for one another. --- **What We Offer** (Full-time employees) - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan (dependent on country of employment) - Parental leave - Fertility and family building benefits through Carrot - Lunch, snacks, and coffee - Discretionary benefit stipend - Free alphorn lessons Benefits are detailed in Sierra’s policies, may vary by region, and are subject to change. --- **Equal Opportunity** Sierra encourages you to apply even if your experience doesn’t precisely match the job description. We evaluate applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
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