Solution Engineer, Post-Sales
Blumira · Remote, United States
About this role
**Solution Engineer, Post-Sales** *Remote, United States* ## About Blumira and Our Culture Blumira is the security operations platform built for growing teams and partners—integrating comprehensive visibility, tools, and expert guidance so IT and security teams can have peace of mind. Our mission is to help customers build resilience, strengthen security practice, and make the Internet a safer place. We’re looking for inquisitive, driven teammates to help build and scale Blumira’s Department organization and grow alongside experienced SaaS security leaders. ## About the Opportunity Blumira is seeking a **proactive Solution Engineer, Post-Sales** to serve as a trusted technical advisor throughout customers’ cybersecurity journeys. This role combines deep technical expertise with strategic consulting to help organizations implement Blumira, optimize their security posture, and realize maximum value from their investment. You’ll work closely with **Customer Success Management** to drive customer adoption, satisfaction, and long-term success through hands-on technical guidance and security consulting. ## Key Responsibilities - Lead technical implementation of Blumira’s security platform for new and existing customers - Design and engineer post-sales security solutions tailored to customer environments and requirements - Provide hands-on technical guidance for integrations with existing security tools and IT infrastructure - Troubleshoot complex technical challenges during onboarding and deliver expert-level resolution - Conduct technical discovery sessions to understand customer environments and security objectives - Perform security assessments and recommend improvements to cybersecurity maturity - Research and analyze customer environments to identify security gaps and optimization opportunities - Create customized security roadmaps and implementation plans - Partner with Customer Success Management to ensure seamless onboarding and ongoing success - Monitor customer health and engagement to identify expansion opportunities and prevent churn - Identify opportunities to expand Blumira’s footprint within existing accounts - Collaborate with Account Managers to support technical aspects of expansion discussions - Build strong relationships with key technical stakeholders and decision-makers - Represent the customer’s voice internally to influence product development and priorities - Contribute to technical documentation, best practice guides, and implementation guides - Stay current with cybersecurity trends, threats, and industry developments - Participate in customer advisory sessions and feedback collection initiatives - Mentor and knowledge-share to elevate team capabilities - Collaborate with security operations and technical support to take over reactive support opportunities and stay focused on proactive work - Meticulously document customer interactions to consistently deliver an excellent customer experience ## Required Key Skills and Qualifications - Bachelor’s degree in Computer Science, Cybersecurity, Information Technology, or related field (or equivalent experience) - Demonstrated experience implementing security solutions - **5+ years** hands-on cybersecurity experience (SIEM, security monitoring, incident response) - **3+ years** in customer-facing technical roles (Solution Engineering, Technical Account Management, or Security Operations) - Strong understanding of network security, endpoint protection, and threat det
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