Business Automation Engineer
Tia · Remote
About this role
## Business Automation Engineer ### About Tia Tia is building a new model for women’s healthcare—treating women as whole people, not separate conditions or life stages. By integrating primary care, mental health, gynecology, dermatology, and wellness across both in-person and virtual settings, Tia improves outcomes, lowers costs, and creates a better experience for patients and providers. ### About the Role Tia’s business teams support the people, processes, and systems that make women’s healthcare possible. This role focuses on reducing repetitive work—like moving information between systems, tracking paperwork, and rebuilding reports—by building automation solutions. As a **Business Automation Engineer**, you’ll partner with People Operations, Credentialing, Clinical Operations, Data, Product, Business Analytics, and others to understand workflows and build practical solutions using **automation, AI, and code**. You’ll define problems and priorities with your manager, own projects from discovery through launch, and maintain workflows as needs evolve. ### What You’ll Do **Understand and improve business processes** - Work directly with teams to understand how work gets done (including exceptions, workarounds, and handoffs) - Map workflows and identify where human judgment is essential vs. where automation can reduce repetitive work - Define project scope, priorities, and measures of success **Build practical, reliable solutions** - Design and build workflows using **n8n** (or similar automation platforms), AI tools, and **Python** or **JavaScript/Node.js** - Connect systems via **APIs, webhooks, and integrations** - Choose the simplest effective solution (spreadsheet improvements, standard automation, or AI-assisted workflows) - Test normal operations and edge cases; include error handling, logging, alerts, and appropriate human review **Own workflows after launch** - Monitor performance, troubleshoot failures, and update workflows as systems/policies/business needs change - Follow Tia’s security, access, and AI governance controls for sensitive employee, business, or patient-related information - Maintain clear documentation for review and support **Help teams adopt and sustain improvements** - Involve teams throughout discovery, design, and rollout - Explain technical decisions in plain language and train teams to use workflows - Enable teams to make appropriate adjustments independently, with clear guidance on when technical support is needed **Measure impact and share learning** - Establish baselines and measure time saved, accuracy, reliability, and adoption - Report results honestly, including limitations and approaches that didn’t work - Partner with Product to transition solutions that could become part of Tia’s products - Evaluate emerging AI and automation tools and recommend where they can improve operations ### What You’ll Bring **Required Qualifications** - 1+ year of relevant experience in workflow automation, software development, systems integration, or technical operations (or equivalent hands-on experience via internships, research, or substantial independent projects) - Experience leading a substantial project from an unclear starting point to a working solution - Hands-on experience building/troubleshooting workflows in **n8n, Zapier, Make, Workato**, or similar (and ability to learn n8n quickly) - Ability to write **Python** or **JavaScript/Node.js** scripts, call APIs, and handle logic beyond low-code too
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