Technical Solutions Consultant, Crypto
Stripe · New York, San Francisco
About this role
## Who we are **About Stripe** Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet. **About the team** Technical Solutions Consultants are responsible for the technical relationship of Stripe Crypto’s largest and most complex users. You’ll lead cross-functional efforts across Engineering, Product, and go-to-market teams—balancing user business needs with technical constraints—and act as a trusted partner to help businesses deliver more value to their customers, optimize technical operations, and accelerate global growth with Stripe. ## What you’ll do As a **Technical Solutions Consultant for Crypto**, you’ll own the technical relationship for Stripe’s most strategic crypto-native users—high-growth companies building on Stripe’s crypto and stablecoin products (including **Bridge** and **Privy**). You’ll be the technical expert your accounts trust, developing deep relationships with key stakeholders, mobilizing cross-functional teams to resolve complex technical challenges, and proactively identifying opportunities to help customers succeed and scale. ## Responsibilities - Serve as the primary technical point of contact and trusted advisor for a set of strategic crypto accounts; build durable relationships with Engineering, Payments Operations, and Product stakeholders. - Lead complex technical troubleshooting and incident response for assigned accounts; own communications and remediation until resolution, collaborating with Product, Support, and Engineering as needed. - Partner closely with GTM and other user-facing teams to deliver a coordinated experience across your accounts, combining technical ownership with commercial strategy. - Translate customer and developer needs into actionable product feedback: aggregate patterns across accounts, size business impact, surface it to Product and Engineering, and follow through to completion. - Develop and maintain account-specific operational runbooks, escalation paths, and success metrics (uptime, latency, transaction throughput, settlement timelines). - Proactively review accounts’ implementations to identify improvements and potential issues (performance, reliability, compliance workflows) before they impact the user experience; flag growth opportunities to partner teams. - Deliver regular business and technical reviews with customers (quarterly reviews, post-mortems, roadmap previews) and drive action items to closure. - Create and maintain user-facing technical documentation, sample code, and troubleshooting guides to reduce friction and enable self-service. - Lead cross-functional projects and (additional responsibilities continue in the source description).
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