Developer Success Engineer
Agentmail · San Francisco
About this role
## 🛠️ Developer Success Engineer **AgentMail** • San Francisco / Remote > AgentMail gives AI agents their own email inboxes. We're looking for a Developer Success Engineer to own the front line between developers using AgentMail and the team building it. --- ### 📋 What You'll Do - Own technical support for developers building with AgentMail - Debug API requests, webhooks, product issues, and integrations - Reproduce issues and classify them as expected behavior, developer error, docs gap, or product bug - Resolve the large majority of issues **independently** without pulling in engineering - Isolate broken behavior and provide high-quality reproductions — or open a PR and fix it yourself - Surface recurring friction patterns and inconsistencies to the team - Jump on calls with developers when async debugging isn't enough - Write concise, technically precise responses that make developers feel genuinely understood --- ### ✅ You'll Be a Fit If - **2–6 years** of experience in technical support, developer experience, solutions engineering, or engineering — ideally with an API-first product - Comfortable reading API docs, inspecting requests/responses, working with logs, and reproducing issues - Can distinguish a bug from expected behavior or incorrect API usage without escalating - Can write code to investigate issues and ship small fixes - Unusually clear and concise communicator - Resourceful — your instinct is to investigate, not hand off - Strong interpersonal instincts; you genuinely care about *why* a customer is frustrated - Pattern-oriented — answering the same question five times makes you want to fix the root cause --- ### 🚫 What This Role Isn't This is **not** traditional customer success or account management. No check-in calls. No forwarding tickets to engineers. You'll be expected to understand the product deeply and turn customer signal into insight for the people building AgentMail.
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