IT Systems Engineer
Temporal · San Francisco, California
About this role
## Role Summary We’re seeking an **IT Systems Engineer** to join our growing IT team. You’ll own the architecture and automation behind the systems employees rely on daily—**identity, device management, endpoint security**, and the tooling that connects them. You’ll partner with **IT, Security, Engineering, and People** to design, build, and scale platforms that keep a fast-growing company productive and secure. You’ll also be the **onsite IT presence in San Francisco**, supporting our executive team and running the technology in our new office. ## What You’ll Do - Own and deploy the architecture, reliability, and roadmap for core IT platforms (identity and access, device management, endpoint security, or IT automation) - Design and build automation and internal tooling to eliminate manual work (onboarding/offboarding, access lifecycle management, device enrollment/posture enforcement, and employee self-service) - Use **AI and LLM-based tools** (e.g., AI agents and MCP integrations) to make IT work faster, more consistent, and more reliable - Lead multi-team technical initiatives end to end (architecture/design docs through rollout and communication) - Set technical standards and patterns; write clear design documentation and runbooks - Evaluate tools and vendors; recommend build-vs-buy decisions with clear reasoning on cost, risk, and scale - Partner with Security to implement and maintain technical controls for security and compliance - Serve as the technical escalation point for hard problems; fix root causes based on incident learnings - Mentor IT Support Specialists and raise the team’s technical bar - Own technology for the San Francisco office end to end (network/internet connectivity, Wi‑Fi, A/V, equipment; coordinate with ISPs and vendors) - Design, deploy, and support network-connected video conferencing and meeting room systems (e.g., Zoom Rooms, Neat, Cisco Meraki) - Provide white-glove support to executives with a high bar for reliability before and during important meetings/events - Occasional travel to company events and other Temporal locations ## What You’ll Bring - **8+ years** of experience in IT, systems engineering, or a similar role; proven track record owning platforms (not just operating them) - Deep expertise in at least one area: - Identity and access management (e.g., **Okta, Entra ID**) - Device management (MDM for **macOS and Windows**) - Endpoint security and zero trust tooling - Strong scripting/automation skills (e.g., **Python, TypeScript, Bash, PowerShell**), including APIs and SaaS integrations; hands-on experience using AI coding assistants/LLM tools to ship automation faster - Experience leading cross-functional projects to completion (scoping, stakeholder alignment, rollout) - Ability to communicate technical tradeoffs clearly to technical and non-technical audiences (including executives) - Hands-on experience with enterprise networking (switching, Wi‑Fi, firewalls, ISP circuits) and conference room/video conferencing systems - Comfortable supporting senior executives: polished, discreet, calm under pressure - Bias to action and a history of self-education ## Nice to Have - Identity governance and access lifecycle automation (e.g., Okta Identity Governance, group rules, access certifications) - Zero trust networking (e.g., **Cloudflare Zero Trust**) and endpoint detection/response tooling - Infrastructure-as-code experience (e.g., **Terraform**) applied to IT systems - Experience building
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