Implementation Manager
Dailypay · US-Remote
About this role
**About DailyPay** DailyPay is the leader in On-Demand Pay, helping employers modernize how people get their pay. DailyPay serves 1,900+ employers and 6M+ employees worldwide, providing real-time access to earned pay and financial wellness tools. **Role: Implementation Manager (NYC)** DailyPay is seeking a forward-thinking, organized, and enthusiastic **Implementation Manager** to join our rapidly growing team in **New York City**. You’ll lead the deployment of our **SaaS solution** for **Small to Enterprise** accounts, managing the technical integration between third-party vendors and DailyPay. You will own the full implementation lifecycle—from **pre-sales through go-live**—using strong discovery skills, technical proficiency, and confidence working with clients and C-suite stakeholders. --- **How You Will Make an Impact** - Lead the technical aspects of the DailyPay integration for Small to Enterprise customers - Conduct comprehensive discovery and build robust implementation documentation - Perform technical research to deliver solutions for complex customer integrations - Become a specialist in DailyPay’s product, configuration, and internal processes - Identify, manage, and mitigate project risks - Partner with the sales team on pre-sales and scoping discussions - Recommend new product features based on implementation experience and customer feedback - Collaborate with operations and support during post-launch handoff --- **What You Bring to the Team** - Bachelor’s degree in Business, Engineering, or equivalent experience - **3–5+ years** implementing SaaS solutions - Experience with demanding, high-stakes accounts and managing operational + C-level stakeholders - Detail-oriented with strong prioritization and adaptability - Excellent written communication and presentation skills - Experience with data validation, unit testing, and UAT - Experience with **sFTP automation** and **API builds** (reviewing logs, troubleshooting, etc.) - Proficiency with **Microsoft Excel** and **Google Suite** - Experience with early-stage products/markets/companies preferred - Occasional need to work outside normal business hours as required to support customers --- **Nice to Have** - Experience with HCM, Payroll, and Time Management systems - Experience with Dell Boomi or similar products --- **What We Offer** - Exceptional health, vision, and dental care - Opportunity for equity ownership - Life and AD&D, short- and long-term disability - Employee Assistance Program - Employee Resource Groups - Fun company outings and events - **Unlimited PTO** - 401(k) with company match --- **Equal Opportunity & Accommodation** DailyPay is an equal opportunity employer. If you require reasonable accommodation during the recruitment process, please contact **peopleops@dailypay.com**. *If this opportunity excites you, we encourage you to apply even if you don’t meet every qualification.*
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