Engineering Manager, Tier 2 Support
Pathrobotics · Columbus, Ohio
About this role
**Build the Path Forward** At Path Robotics, we’re building the future of embodied intelligence. Our AI-driven systems enable robots to adapt, learn, and perform in the real world—closing the skilled labor gap and transforming industries. We combine perception, reasoning, and control to deliver field-ready AI that is risk-aware, reliable, and continuously improving through real-world use. We’re looking for an experienced **Engineering Manager** to lead our **Tier 2 (L2) Support** team. In this role, you’ll manage a team responsible for diagnosing, resolving, and preventing complex software issues across our production systems. You’ll work closely with Product, Systems Integration, Robotics, and Customer Operations to ensure high system reliability and customer satisfaction. --- ## What You’ll Do - Lead and grow a highly motivated **L2 Software Support** team responsible for advanced troubleshooting and resolution of complex software issues - Own the escalation path from **L1 support**, ensuring timely root-cause analysis and durable fixes - Partner closely with engineering, systems integration, and product teams to drive issue resolution, reduce recurrence, and improve system stability - Establish and refine support processes, tooling, and operational best practices (e.g., **SLAs**, incident response, postmortems) - Act as a hands-on leader—mentoring engineers and providing technical guidance on complex production issues - Drive improvements to monitoring, alerting, documentation, and runbooks to enable faster diagnosis and recovery - Build a strong support engineering culture focused on accountability, continuous improvement, and customer impact --- ## Who You Are - **5+ years** of experience leading and mentoring software or support engineering teams - Strong skill in organizing, prioritizing, and motivating teams in fast-paced, production-critical environments - Proven experience supporting and maintaining large-scale, distributed, or production software systems - Comfortable balancing people leadership with hands-on technical involvement when needed - A systems-thinking mindset with a deep care for reliability, quality, and operational excellence --- ## Why You’ll Love Working Here - Daily free lunch - Flexible PTO - Comprehensive medical, dental, and vision coverage - **6 weeks fully paid parental leave**, plus an additional **6–8 weeks** for birthing parents (**12–14 weeks total**) - **401(k)** retirement plan through Empower - Generous employee referral bonuses --- ## Who We Are We love coming to work to solve interesting and tough challenges—and we welcome and value your ideas. We encourage unique thinking and are committed to building a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Listing freshness
CronJobs last confirmed this listing 1h ago. If its source stops confirming the opening for seven days, this page is removed from active inventory.