Staff Software Engineer, Appointment Management
Zocdoc · New York, NY; Silicon Valley, CA
About this role
**Staff Software Engineer — Appointment Management (Zocdoc)** **Our Mission** You call. You wait. You call again. In most of life, you can book in seconds—but in healthcare, you’re blocked. Zocdoc is building the infrastructure to power access to care wherever patients search, so the doors to care open when patients are knocking. **Your Impact on our Mission** Join the **Appointment Management** team. This team owns the backend systems that determine **when, where, and how appointments can be booked** across Zocdoc’s channels. You’ll build the **services, APIs, and data models** that let practices express real-world scheduling needs and ensure providers are accurately bookable for the patients they can serve—supporting the booking experience for **millions of patients**. As a **Staff Engineer**, you’ll balance deep individual contribution with technical leadership and mentorship. You’ll shape the architecture of scheduling and availability systems, drive cross-team initiatives, and raise the engineering bar through operational ownership. **You’ll enjoy this role if you are…** - Excited by building backend systems that power scheduling across healthcare - Energized by designing services and data models that handle real-world complexity at scale - Product-minded and collaborative in a supportive environment - Motivated by foundational infrastructure that helps patients and providers - Passionate about mentorship and leveling up engineers around you - Committed to building diverse and inclusive teams and culture **Your day to day is…** - Owning design and development of backend services, APIs, and data models (primarily **C#/.NET** and **AWS**: **DynamoDB, Lambdas, SQS/SNS, Kinesis**; plus **React/TypeScript** on the frontend) - Driving architectural decisions for complex scheduling logic—ensuring **reliability, scalability, and correctness** across millions of bookings - Leading cross-team technical initiatives and establishing patterns that improve engineering quality - Collaborating with agile teams of engineers, product managers, and designers to deliver high-impact features - Championing engineering excellence (code quality, performance, operational ownership) - Mentoring peers and learning through helping others - Working with cutting-edge **GenAI tools and technology** **You’ll be successful if you have…** - A track record designing and delivering backend systems with complex domain logic at scale - Strong critical thinking about performance, scalability, and reliability - The instinct to simplify—turn ambiguous problems into clear technical direction - Experience mentoring engineers and encouraging best practices - Ability to integrate generative AI tools into daily workflows - An owner mindset: drive initiatives from architecture through production and operational excellence - Superb communication skills with the ability to match technical depth to the audience - A desire to build more equitable, inclusive, and diverse workplaces - Humility and respect for people regardless of title or tenure **Benefits** - Flexible, hybrid work environment - Unlimited Vacation - 100% paid employee health benefit options (medical, dental, vision) - Commuter Benefits - 401(k) with employer funded match - Corporate wellness program with Wellhub - Sabbatical leave (5+ years of service) - Competitive paid parental leave and fertility/family planning reimbursement - Cell phone reimbursement - Catered lunch daily + beverages and snacks - Employee
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