Senior Director, GTM Systems
LaunchDarkly · Remote - US
About this role
**About the Job** LaunchDarkly is seeking a **Sr. Director, GTM Systems** to build and lead an autonomous **GTM Systems** function within **Revenue Operations & Enablement**. This role will own the vision, architecture, development, product management, operations, and continuous improvement of the systems supporting **Sales, Marketing, Customer Success, and Revenue Operations**. The GTM Systems foundation is a critical priority. You will establish reliable account and contact data structures, simplify a complex technology landscape, and create intuitive experiences that help teams work efficiently across the customer lifecycle. You’ll oversee the full lifecycle of GTM systems—from strategy and architecture through delivery, adoption, governance, and retirement. **Reporting to:** VP, Revenue Operations --- **Responsibilities** - Define and execute the vision, strategy, architecture, operating model, roadmap, and success metrics for GTM Systems. - Own the full GTM Systems portfolio: architecture, development, administration, product/project management, integrations, data, governance, and change management. - Rebuild the GTM data foundation: scalable account hierarchies, consistent account/contact lifecycles, ownership & handoff processes, lead/contact routing, enrichment, and do-not-contact governance. - Establish data quality standards, instrumentation, monitoring, and governance for **Salesforce** and connected systems. - Rationalize the GTM technology landscape by reducing redundancy, improving utilization of strategic platforms, and defining a long-term ecosystem roadmap. - Own strategy and governance for **Salesforce, Gong, Marketo, LeanData**, and the broader GTM application ecosystem (integrations, vendor management, lifecycle planning, and tool retirement). - Lead end-to-end product and technical delivery: discovery → requirements → solution design → development → testing → release → adoption → continuous improvement. - Simplify the end-user experience by reducing unnecessary clicks, duplicate data entry, system switching, and time spent searching for key information. - Apply automation, analytics, and AI to improve routing, data quality, workflow completion, recommendations, and end-user productivity. - Establish reliable practices for testing, monitoring, incident management, documentation, security, compliance, business continuity, and system lifecycle management. - Lead and develop a team of senior subject matter experts across systems architecture, engineering, administration, data, product management, and program delivery. - Set team priorities, operating standards, resourcing plans, and budget recommendations while partnering with Revenue leadership, IT, Data, Security, Finance, and other stakeholders. --- **Qualifications** - **Leadership:** Transformational people leader who builds best-in-class capabilities, processes, and performance; strong track record of developing talent. - **Experience:** 10–15+ years in **Sales Operations** within enterprise SaaS; experience in other Revenue operations functions is a plus. Proven ability to lead in fast-paced, high-growth, complex global environments. - **Team Building:** 5+ years building and managing high-growth teams; coaching and developing team members. - **Passion for Tools & Automation:** Strong enthusiasm for tools, automation, and system effectiveness. Experience with CRMs/productivity tools including **Salesforce, Outreach, Chili Piper, Atrium, Lucidchart, LinkedIn
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