Business Operations & AI Enablement Manager
Bridgepoint Consulting · Austin, Texas
About this role
**Business Operations & AI Enablement Manager** ## Overview The Manager – Business Operations & AI Enablement is a firmwide leadership role partnering with managers, directors, and principals to strengthen operational performance and support growth. You will lead AI, automation, data, and technology initiatives; support forecasting, KPIs, and management insights; assist with consultant staffing and development; and collaborate with market leaders to align resources, improve processes, and address evolving business priorities. ## Key Responsibilities - **AI, Automation, Data & Technology (50%)** - Lead responsible AI, automation, data, and technology solutions to improve operations, reporting, and firm performance. - Maintain current AI agents and help develop/deploy new agents and automations to streamline internal operations, strengthen consultant support, improve resource planning, and enable sales teams. - Identify manual and fragmented processes and build integrated workflows using **Power Automate**, **SharePoint**, and other internal platforms. - Create and maintain **Power BI** dashboards and ad hoc analyses that turn operational data into clear, actionable insights. - Own **HubSpot** data quality and governance. - Identify cross-practice AI/data/technology initiatives that solve business challenges and improve firm performance. - **Forecasts & KPIs (20%)** - Maintain operational forecasts and help develop advanced reporting. - Share weekly **Starts/Ends** and **Go-Get** reporting (and improve the reporting over time). - Analyze consultant utilization, capacity, availability, and other resource-related metrics. - Translate operational data into insights, trends, risks, and recommended actions for leadership. - Improve accuracy, consistency, and timeliness of forecasting and KPI reporting. - Develop ad hoc reports and analyses to support operations, HR, marketing, and firm leadership. - **Consultant Advocate (15%)** - Build strong relationships with consultants to understand experience, capabilities, interests, career goals, development needs, and concerns. - Use consultant background insights to backstop staffing needs. - Support professional development through training, continuous-learning programs, and targeted growth opportunities. - Support consultant interviewing, hiring, and onboarding. - Help maintain complete, current consultant profiles, skills information, and related talent data. - **Market Support (15%)** - Partner with Senior Manager to understand market activity and support each market while establishing consistency. - Support staffing and resource allocation by assessing Financial Operations project requirements and balancing client needs with consultant capabilities, availability, and development goals. - Promote consistent operations across markets, adapt processes to local needs, and help implement new tools, workflows, and reporting practices. - Contribute to firmwide strategic initiatives and evolving market support priorities. ## Qualifications **Required** - Experience using **AI and automation** to improve business processes, internal operations, or knowledge-based work. - Some experience developing AI agents, automated workflows, or multi-step business-process solutions. - Working knowledge of **Microsoft Copilot** or **Claude**. - Experience working with business data, including data quality, governance, reporting, and process management. - Experience suppo
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