Platform Access & Account Management Specialist
Peraton · Chantilly, VA, US
About this role
## Platform Access & Account Management Specialist ### Responsibilities - Support the enterprise access lifecycle, including **user onboarding/offboarding**, **organizational membership**, **role & entitlement changes**, **privileged-access requests**, and **access troubleshooting**. - Manage approved user and organizational entitlements using established workflows and policies. - Coordinate privileged-access and elevated-role requests through required approval/authorization processes. - Validate user, organizational, role, and entitlement information to ensure access is provisioned accurately. - Provide **Tier 2 support** for access issues across enterprise platforms and services, including **GitLab, Kubernetes, ServiceNow**, and federated cloud environments. - Troubleshoot identity/authentication/authorization and access issues that do not require engineering-level changes. - Identify incorrect organizational mappings, missing entitlements, role-assignment issues, and access-policy conflicts. - Gather and document troubleshooting details and escalate complex federation/automation/policy/platform defects to engineering teams. - Partner with platform and application teams to resolve recurring access issues and minimize disruption. ### Access Governance & Documentation - Support **access reviews/recertification** and **deprovisioning** activities. - Maintain accurate access-management records, ticket documentation, procedures, and knowledge articles. - Track recurring access issues and recommend improvements to workflows, documentation, and automation. - Support audit and compliance activities related to user accounts, entitlements, privileged access, and access lifecycle actions. - Ensure all access-management activities follow security policies, approval requirements, and established procedures. ### Location - **Fully onsite** in **Chantilly, VA** ### Qualifications **Required** - **Active TS/SCI clearance with CI Polygraph** - **3–5 years** of experience in enterprise account management, IAM support, service desk, platform support, or related technical support - **3+ years** with a BS/BA (or **6 years** experience in lieu of a degree) - Experience administering/supporting **role- and group-based access controls** - Experience working within structured **access-management, approval, and ticketing workflows** - Strong troubleshooting and customer-support skills - Ability to follow security/access-control/authorization procedures with high accuracy - Strong written and verbal communication skills - Strong documentation and ticket-management skills **Desired** - Experience with **Keycloak** (or similar IAM platforms) - **ServiceNow** - **GitLab** - **Kubernetes** access management - **Federated cloud** access - Access management in secure/highly regulated environments - Supporting large/distributed/multi-tenant user communities - Experience with access recertification, entitlement reviews, or privileged-access workflows ### Peraton Overview Peraton is a next-generation national security company and a leading mission capability integrator and enterprise IT provider serving government agencies and the U.S. armed forces. ### Target Salary Range - **$104,000 – $166,000** (typical range; final offer depends on factors including experience, education, location, and contract considerations) - May include eligibility for overtime, shift differential, and a discretionary bonus (depending on position) ### EEO Equal opportunity employer, inc
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