EWM Support Consultant III
C5miinsightllc · Remote - United States
About this role
**C5MI — EWM Support Consultant III** C5MI is not your typical consulting firm. We’re a high-performance team of SAP and supply chain experts who solve complex, mission-critical challenges for organizations that cannot afford failure. We hire consultants who thrive in complexity, move fast, take ownership, and deliver under pressure. You’ll be hands-on, client-facing, and directly influencing outcomes that matter. --- **Position Summary** The EWM Support Consultant III handles moderately complex SAP Extended Warehouse Management (EWM) support issues with minimal oversight. You’ll own support deliverables, perform in-depth root cause analysis, design and configure fixes and minor enhancements, and informally mentor junior consultants to help clients maintain stable and efficient warehouse operations. --- **Essential Functions & Responsibilities** - Perform hypercare support and resolve complex live system issues in the initial weeks following SAP EWM implementations. - Own resolution of moderately complex and high-priority support tickets—from diagnosis through deployment—using judgment within defined support practices. - Conduct in-depth root cause analysis across EWM configuration, master data, S/4HANA or ECC interfaces, and custom objects; coordinate permanent fixes with development teams. - Configure EWM solutions and design fixes and minor enhancements, including functional specifications for development teams. - Identify recurring issues and trends and recommend process or system improvements to reduce ticket volume. - Track system performance to identify bottlenecks and areas for improvement. - Lead testing of fixes, patches, and enhancements (including regression testing) and validate results with business users. - Collaborate with clients, business stakeholders, development teams, and project managers to maintain and enhance system performance. - Mentor EWM Support Consultants I and II informally by reviewing resolutions and documentation. - Document support processes, system configurations, troubleshooting procedures, resolutions, and best practices for knowledge sharing. - Apply software updates and security patches as needed to ensure system integrity.
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