Staff Machine Learning Engineer
Coinbase · Remote - USA
About this role
## Staff Machine Learning Engineer — CX Intelligence **About Coinbase** Coinbase is uncompromising on its mission to increase economic freedom. This is a remote-first, but not remote-only environment—expect quarterly in-person “surges.” **CEE Intelligence (CEEI)** is the ML and intelligence layer for Coinbase’s customer engagement ecosystem. It builds customer intelligence, evaluation systems, routing and classification models, safety guardrails, and decisioning capabilities that power Help Center, chat, voice, agent tooling, and other customer support runtimes. As a **Staff Machine Learning Engineer**, you’ll lead the design and delivery of production ML systems across the org—shaping technical strategy, building scalable intelligence capabilities, and partnering with product and engineering stakeholders to improve resolution quality, automation coverage, safety, and customer experience. --- ## What you’ll do - Own the design and delivery of production ML systems, applying **LLMs**, deep learning, **graph neural networks**, and classical ML to solve complex customer experience problems. - Partner with leadership and cross-functional stakeholders to define strategic roadmaps and translate vision into quarterly execution plans with measurable outcomes. - Lead high-impact ML projects end-to-end—from architecture through production—managing priorities, risks, and dependencies. - Build scalable, secure, and reliable ML systems, evaluation pipelines, and data workflows using high-quality, well-tested **Python** code. - Mentor engineers and establish team-wide standards for design, testing, observability, and operational excellence. - Drive design reviews covering security, responsible AI, model quality, and architectural integrity to improve reliability, scalability, and latency. --- ## Required Skills and Experience - **8+ years** of experience in machine learning and software engineering, with proven success building, scaling, and maintaining production ML systems, data platforms, or analytical services. - Hands-on expertise with one or more of: **LLMs**, deep learning, **graph neural networks**, gradient-boosted trees, or regression—plus strong knowledge of **NLP**, information retrieval, data mining, or advanced statistics. - Strong **Python** skills and demonstrated ability to write maintainable, highly tested production code for ML services. - Experience mentoring engineers and raising technical standards across a team/organization, including leading design reviews and influencing technical and non-technical stakeholders. - Uses **generative AI responsibly**, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality. --- ## Job Details - **Job #: P77568** - **Annual base salary range (excluding equity and bonus): $218,025–$256,500 USD** --- ## Additional Notes - **Application limit:** Candidates may submit a maximum of **3 applications within a 6-month period**. - **Equal Opportunity Employer:** Coinbase considers qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. - **Accommodations:** If you need a reasonable accommodation, email **accommodations[at]coinbase.com**.
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