Salesforce Administrator
Stratacareers · Chicago, IL
About this role
**Salesforce Administrator** **How you’ll make an impact** As a Salesforce Administrator, you’ll support and continually improve Strata’s Salesforce platform. You’ll partner with users and stakeholders to understand business needs, maintain and enhance Salesforce functionality, and deliver solutions using platform best practices. You’ll own day-to-day administration and support, while also contributing to enhancements, automation, integrations, and continuous improvement initiatives—gathering requirements, configuring and testing solutions, troubleshooting issues, maintaining system/data quality, and helping drive adoption across the business. **Responsibilities** **Salesforce Administration & Configuration** - Configure and maintain Salesforce functionality (Flow, assignment rules, approval processes, validation rules, fields, page layouts, record types, dynamic layouts, apps/actions, custom settings, dashboards, and reports) - Administer the Salesforce user lifecycle (setup/deactivation, roles, profiles, permission sets, access, licensing) - Respond to user issues, service requests, and change requests; troubleshoot and implement solutions - Support Salesforce upgrades/releases and testing/change control processes - Maintain sandbox environments for development, testing, and training - Create and maintain reports and dashboards - Maintain system/configuration documentation, procedures, and knowledge articles - Train users and drive adoption of new features **Workflow Automation & Process Optimization** - Gather and document requirements; translate needs into Salesforce configuration/enhancements - Build and maintain automation using Flow and other declarative capabilities - Identify process improvement opportunities and implement efficiencies - Test configuration/automation changes to ensure requirements are met and existing functionality isn’t impacted - Improve usability, simplify configuration, and address technical debt (partnering on broader architectural changes) - Participate in Agile/Scrum and take ownership of assigned enhancements/workstreams **Data, Security & Platform Operations** - Maintain data quality (duplicate/incomplete/inaccurate record resolution and ongoing data-quality practices) - Support Salesforce security practices (monitoring activity, reviewing access/permissions, access controls) - Perform system reviews/audits and assist with remediation - Support data imports/exports/updates and other administrative data-management activities - Follow governance, security, release management, and change control processes **Integrations & Enterprise Applications** - Support Salesforce integrations and connected apps (troubleshooting and coordinating changes with admins/devs/vendors/stakeholders) - Configure and maintain integrations within established patterns; assist with new integrations - Work with adjacent enterprise applications and business processes that exchange data with Salesforce - Participate in upgrades, integration changes, and modernization/consolidation initiatives - Partner on complex integrations and cross-platform solutions with significant architectural impact **What we’re looking for** - 2+ years of hands-on Salesforce administration experience - Experience with Salesforce Lightning and building automation with Salesforce Flow - Experience configuring Salesforce (fields, page layouts, record types, permission sets, assignment rules, approvals, reports, dashboards) - Experience supporting users,
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