Principal Technical Program Manager
Zocdoc · New York, NY; Silicon Valley, CA
About this role
**Our Mission** You call. You wait. You call again. In healthcare, you’re blocked. Zocdoc is building the infrastructure to power access to care wherever patients search—provider websites, insurance directories, search engines, AI platforms, and more—so the doors to care open when patients are knocking. **Your Impact to the Mission** As a **Principal Technical Program Manager (Practice Solutions)**, you’ll own and drive complex, cross-functional technical programs across the business unit. Practice Solutions powers how healthcare practices run day-to-day across every patient access channel: phone, web, marketplace, and partner syndication. You’ll operate at the intersection of **Engineering, Product, Design, Analytics, and go-to-market leadership** to deliver scalable, highly available, multi-tenant SaaS capabilities—bringing structure to ambiguity, sequencing work across teams, surfacing architectural/operational risk early, and raising the bar for program execution. **You’ll enjoy this role if you are…** - Inspired by improving the healthcare experience for millions of patients and providers - A platform thinker who looks beyond individual features to how systems connect, scale, and evolve - Energized by building structure in ambiguous, high-complexity environments - Comfortable at both 30,000 feet and in architectural details (distributed systems, reliability tradeoffs, multi-tenant SaaS constraints) - Unafraid to drive movement and accountability across the organization - Calm and decisive in high-stakes situations, especially when sequencing shared dependencies - A strong influencer who aligns leaders and stakeholders around shared outcomes - A believer that diverse and inclusive teams and cultures are non-negotiable **Your day to day is…** - Organizing and driving the business unit planning cadence and turning strategy into a sequenced roadmap - Leading large, multi-quarter platform initiatives across Practice Solutions - Translating business/product goals into structured program plans (sequencing, milestones, dependencies, measurable outcomes) - Building reporting and transparency for status, dependencies, and risk - Partnering with senior engineering leaders to anticipate risks before they surface in production - Investigating technical issues at team seams, framing problems clearly, and pulling the right experts together - Surfacing tradeoffs (speed, scope, reliability, technical debt) and facilitating well-reasoned decisions - Clarifying ownership boundaries and reducing cross-team friction - Establishing lightweight mechanisms to improve transparency, accountability, and long-term platform health - Communicating program status, risks, and key decisions to executive stakeholders **You’ll be successful in this role if you have…** - 8+ years in Technical Program Management, Engineering Program Management, or similar technical leadership - A track record delivering large-scale, cross-functional initiatives in product-led SaaS - Strong understanding of distributed systems, cloud architectures (AWS or equivalent), and event-driven systems - Ability to reason about architectural tradeoffs without owning implementation (and enough depth to engage senior engineers) - Experience driving programs spanning multiple engineering teams with shared platform dependencies - Confidence to drive accountability and momentum without relying on formal authority - Excellent communication skills (written status and risk framing for engineers an
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