Data Center Operations Supervisor
xAI · Memphis, TN
About this role
**Data Center Operations Supervisor** **ABOUT THE ROLE:** Oversee the health and performance of server and network infrastructure across data centers and global points of presence. Lead a team of technicians, ensuring optimal operations and continuous improvement in mean time to detect (MTTD) and mean time to repair (MTTR). **RESPONSIBILITIES:** • Lead and mentor a team of data center technicians • Oversee installation, maintenance, and troubleshooting of server and network infrastructure • Manage data center operations including power supply cabling, fiber/optics labeling, and hardware decommissioning • Develop and enforce standard operating procedures (SOPs) and safety protocols • Coordinate with engineering and provisioning teams for hardware intake and repair • Utilize internal applications for inventory and asset management • Manage operations tickets via Jira • Collaborate on network layouts and solutions • Lead efficiency improvement initiatives • Provide on-call support for critical events **BASIC QUALIFICATIONS:** • High school diploma or equivalency certificate • 5+ years experience with server, storage, compute, and network hardware • 5+ years troubleshooting and repairing servers and networking infrastructure • Proven leadership experience in data center or technical operations **PREFERRED SKILLS:** • Strong Linux skills • Python, Bash, or other scripting languages • Data center infrastructure project leadership • Structured cabling and power/cooling knowledge • Excellent prioritization and time management • Fast-paced environment adaptability **ADDITIONAL REQUIREMENTS:** • Subject to pre-employment and annual background checks • Ability to lift up to 35 lbs unassisted • Comfortable at elevated heights (up to 50 feet) with safety gear • Comfortable in noise-exposed environments • Available for evenings and weekends; schedule flexibility required
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