ServiceNow Engineer, Senior
Peraton · UNAVAILABLE, UNAVAILABLE, US
About this role
## Senior ServiceNow Engineer (100% Remote) ### Responsibilities - Design and develop custom ServiceNow applications using **App Engine Studio** and/or traditional **scoped application development** - Build and enhance custom modules, data models, platform extensions, and **Service Portal widgets** - Customize and extend existing ServiceNow applications/modules to meet customer-specific requirements - Develop workflows, automation, and integrations with external systems using **REST/SOAP APIs** and third-party platforms - Write, test, and debug **Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer flows, and Fix Scripts** - Develop custom UI components, including **UI Pages, UI Actions, and Service Portal elements** - Gather and analyze requirements with stakeholders; translate business needs into technical solutions - Investigate application behavior by tracing scripts, configurations, tables, and data relationships - Evaluate implementation options and recommend scalable, maintainable solutions aligned with ServiceNow best practices - Own work end-to-end: investigation, development, testing, documentation, and delivery - Collaborate in an **Agile/DevSecOps** environment (story refinement, estimation, lightweight ceremonies) - Maintain knowledge of ServiceNow tables, dictionary definitions, relationships, and the **CMDB** - Configure and use **MID Servers** for integrations and data movement - Implement **role-based access controls (RBAC)**, **ACLs**, and other security configurations - Follow security/compliance requirements including **FedRAMP, DoD, and STIG** - Set up/configure ServiceNow instances for new applications or migrations - Troubleshoot within a **domain-separated** environment by tracing data to source tables - Serve as a technical resource for junior developers (guidance, issue resolution, approach evaluation) ### Work Style Expectations - High ownership and autonomy in a fully remote role - Proactively research, investigate, and resolve issues using documentation and platform evidence - Communicate clearly during the business day (progress, risks, dependencies) - Identify roadblocks early and propose practical next steps - Coordinate priorities proactively when assignments are completed - Support a small team through knowledge sharing and dependable delivery ### Required Qualifications - **8+ years** with **BS/BA** (or **6+ years** with **MS/MA**, or **3+ years** with **PhD**) - **Secret Clearance required** - Demonstrated experience developing/supporting custom ServiceNow applications - Strong hands-on experience customizing **Service Portal** (widget development and troubleshooting) - Ability to understand proprietary applications by examining code, configuration, data model, and business processes - Ability to independently develop a technical approach from business objectives/problem statements - Ability to identify incomplete/ambiguous requirements and ask targeted questions - Strong troubleshooting skills (root cause identification and impact evaluation) - Ability to provide technical guidance to junior developers - Experience with workflows, automation, and integrations (REST/SOAP APIs, third-party platforms) - Experience writing/testing/debugging ServiceNow scripts (Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, Fix Scripts) - Experience developing custom UI components (UI Pages, UI Actions, Service Portal elements) ### Target Salary Range - **$112,000 –
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