Software Engineer, OpenAI Presence
OpenAI · San Francisco
About this role
## About the Team OpenAI Presence (part of Enterprise Engineering) builds a platform for reliable AI agents that carry out high-volume business workflows. We focus on use cases such as customer support, sales, and insurance claims—helping organizations put agents to work in production. The Presence platform supports the agent development lifecycle, including evaluation, deployment, and improvement through real interactions. It connects agents to company systems and supports voice and chat experiences, with policies, guardrails, and human handoffs to help businesses stay in control. Launch announcement: https://openai.com/index/introducing-openai-presence/ --- ## About the Role We’re looking for an engineer to help shape the foundations of Presence and build the systems that make AI agents dependable in everyday business operations. You’ll help set the platform’s technical direction while staying close to the code—taking architecture from early decisions through to systems that perform reliably at scale. You’ll bring deep backend expertise and product judgment to connect what we build with how businesses use it. The work centers on the services that power Presence and extends across the stack. --- ## In this role, you will: - Provide hands-on technical leadership, guiding architectural decisions and implementation across the Presence platform. - Design and build backend systems for reliable, high-volume agent workflows in support, sales, and other enterprise use cases. - Develop platform capabilities that support agent development and learning from real-world use. - Identify and address reliability bottlenecks as agent workflows become more complex and usage grows. - Work across backend infrastructure and product experiences as needed, collaborating with other engineers to turn evolving requirements into working software. --- ## Your background might look like: - 9+ years of professional engineering experience (excluding internships) in backend, platform, or product engineering roles. - A track record of hands-on technical leadership (setting architecture, breaking down complex problems, guiding delivery). - Deep backend engineering and systems design skills, with proficiency in at least one backend programming language and experience designing services, data models, and interfaces that remain reliable as usage grows. - End-to-end ownership of complex systems or product capabilities—from ambiguous requirements through design, implementation, launch, and production iteration. - Strong production engineering judgment (diagnose failures, reason about performance/scalability, improve reliability via testing, observability, and operational discipline). - Strong product judgment (balance delivery speed, reliability, security, and long-term maintainability). - Ability to move between backend infrastructure and product experiences, contribute across the stack when needed, and quickly learn unfamiliar systems/tools/domains. - Clear technical communication and effective collaboration across disciplines. - Experience with AI agents, enterprise workflows, integrations, or agent development/evaluation is a plus (not required). --- ## About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring general-purpose AI benefits all of humanity. We push the boundaries of AI capabilities and seek to safely deploy them through our products. OpenAI is an equal opportunity employer. Additional policies: - EEO policy statement:
Listing freshness
CronJobs last confirmed this listing 1h ago. If its source stops confirming the opening for seven days, this page is removed from active inventory.