TechOps Engineer
Candidhealth · San Francisco
About this role
**TechOps Engineer — Candid Health** ## The Opportunity In this role, you’ll treat internal IT infrastructure as a product—building automated systems that help teams tackle some of the hardest problems in the US healthcare system. Technical Operations at Candid is viewed as an engineering discipline and a driver of business value. You’ll balance day-to-day user support with deep project work, have a direct say in the tools we use, and partner closely with Corporate Security and People Ops to scale the environment. ## What You’ll Do - **Scale Onboarding & Offboarding:** Own and automate the end-to-end operational lifecycle for employees, optimizing processes so the team can scale. - **Execute High-Impact Projects:** Lead critical initiatives such as migrating Apple MDM platforms, improving **Zero-Touch Enrollment**, and building **Just-in-Time (JIT) access automation**. - **Endpoint & App Management:** Set up and maintain secure endpoint configurations for workstations and mobile devices using **Apple MDM (Jamf/Kandji)**, **AutoPkg**, and supporting security software. - **Enforce Zero Trust Security:** Implement and manage secure business applications with modern zero-trust enforcement via **SSO, SAML, and MFA**. - **Root-Cause Troubleshooting:** Investigate why things break—prioritizing fixing core infrastructural issues over quick repetitive patches. - **Collaborate Across Teams:** Partner with Engineering, Security, and People Ops to deliver safer, easier tools and processes. ## Who You Are - **4+ years** of hands-on Technical Operations or IT experience, ideally in a fast-paced tech startup or high-volume **MSP** environment. - Strong troubleshooting skills across **macOS**, with hands-on experience managing **Apple MDM** tools (e.g., **Jamf, Kandji**) and **AutoPkg** packaging workflows. - Highly autonomous and action-oriented—when you see a manual task repeated, you naturally look to script or automate it. - You treat internal employees as customers and can translate complex technical/security changes for both technical and non-technical stakeholders. - You think proactively about **compliance, data protection, and secure offboarding** to keep patient data safe. ## Pay Transparency Estimated starting annual salary range: **$110,000 – $165,000 USD** (commensurate with experience). Total compensation may include **equity, benefits**, and other components depending on role. ## Location & Schedule - In-person culture at one of: **Denver, New York, or San Francisco** - Weekly schedule: **4 days in-office + 1 day remote**
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