Solutions Engineer
Blacksmith · New York City
About this role
## About Blacksmith Blacksmith builds infrastructure to run CI workloads **faster and cheaper**. Our first product helps companies run **GitHub Actions** by operating our own **global fleet of bare-metal machines** instead of renting generic cloud VMs. - Orchestrate **tens of millions of Firecracker VMs** each week - CI for **7,000+ companies** with **tens of millions in ARR** - Operate **thousands of bare-metal machines** across multiple regions - Manage a **petabyte-scale Ceph cluster** - Raised **$58.5M** (Seed to Series B) We’re extending our CI infrastructure into a broader platform: **agent sandboxes at scale** and a **background coding agent** built on top of it. --- ## What You’ll Do ### Partner with Sales to Secure the Technical Win - Lead technical discovery, scoping sessions, and qualification calls with engineering, DevOps, and platform teams - Deliver high-impact product demos, whiteboard sessions, and tailored technical deep dives - Design and execute POCs (benchmark CI performance, optimize pipeline architecture, validate ROI models) ### Act as a Trusted Technical Advisor to Customers - Build credibility with architects, engineering managers, SREs, and CTO-level stakeholders - Translate engineering pain into clear solution designs using Blacksmith’s CI cloud - Guide customers on CI modernization, ephemeral compute, cost optimization, and migration off hyperscalers ### Solve Technical Challenges in Real Time - Help debug CI performance bottlenecks, runner reliability issues, and pipeline misconfigurations - Optimize GitHub Actions at scale and adopt ephemeral runners effectively - Maintain deep technical understanding of Blacksmith’s architecture and enterprise integrations ### Influence Product Direction - Capture customer feedback and advocate for features/improvements that accelerate adoption - Collaborate with Engineering and Product to validate requirements and shape the roadmap ### Support Expansion and Long-Term Success - Participate in strategic account planning with AEs, CSMs, and leadership - Identify technical expansion opportunities within existing customers - Ensure smooth handoff from evaluation to onboarding with post-sales teams --- ## You’ll Be a Great Fit If You Have - Experience in solutions engineering, field engineering, pre-sales, DevOps, or consulting - Hands-on understanding of modern CI/CD tooling (**GitHub Actions preferred**), pipelines, and DevOps workflows - Familiarity with cloud infrastructure (AWS/GCP/Azure), containerization, or ephemeral compute systems - Comfort working directly with developers: read logs, diagnose failures, and reason about CI performance bottlenecks - Exceptional communication and storytelling skills (present confidently to ICs, architects, and CTOs) - Customer-obsessed problem solving and comfort in ambiguity - Startup DNA: scrappy, fast-moving, and excited to shape a new product category --- ## Bonus Points - DevOps tooling, infrastructure automation, or ephemeral compute experience - CI benchmarking, cloud cost analysis, or hyperscaler limitations - Supporting enterprise evaluations at scale (security reviews, architecture sessions, procurement support) - Familiarity with Terraform, Docker, Kubernetes, or observability tools - Deep curiosity about engineering productivity and developer experience --- ## Compensation & Benefits - Competitive salary + meaningful equity - Medical, dental, and vision insurance - 401K match - Unlimited PTO - Early-exercise s
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