Chief Product & Technology Officer
Banyansoftware · United States
About this role
**Chief Product & Technology Officer (CPTO)** **About Banyan Software** Banyan Software is a permanent home for software businesses serving specialized industries. With a buy-grow-and-hold-for-life approach and a permanent capital base, Banyan acquires and grows companies worldwide, honoring founder legacies and helping portfolio companies modernize through shared AI expertise and operational discipline. **About ZAP Solutions** ZAP Solutions is the market leader in admissions and enrollment management software for medical, health professions, graduate, and undergraduate programs. Its AMP platform—along with CRM, SAMS, and Schedule Today—supports 175+ higher education programs across the US, Canada, and Australia for applicant recruitment, review, interview scheduling, and matriculation. ZAP was acquired by Banyan Software and is entering a new phase focused on platform modernization, AI-enabled workflows, and expanding its customer base. --- ## The Opportunity ZAP is at an inflection point. The company has a durable market position built on deep client relationships and customization, but it must evolve into a modern, scalable SaaS platform that can double its customer base without doubling the codebase. The incoming CPTO will unify product direction and technology execution under a single accountable seat—bringing structure and product management maturity to a team of experienced developers and establishing an AI-first operating rhythm. You’ll join ZAP directly as a core member of the leadership team, reporting to the CEO. You will set product direction, own the technical foundation, shape culture, and drive transformation hands-on. --- ## What You Will Own ### Product Direction and Discipline - Own product direction by synthesizing customer signals, usage data, and market insights—shifting the roadmap from customer-reactive to market-facing. - Run product discovery personally (focus groups, customer advisory councils, spec creation, validation), especially in year one while the product function is being built. - Establish formal prioritization, roadmap, and release planning practices—internally and with customers. - Partner closely with the VP of Client Success to build a product operating model that leverages both strengths. - Bring the product voice into enterprise sales cycles and Customer Success partnerships. ### Technology and Architecture - Define and execute the technical vision for AMP and companion products (CRM, SAMS, Schedule Today), ensuring scalability, security, and readiness for the next phase of growth. - Consolidate the multi-codebase legacy footprint into a modern, maintainable SaaS architecture—preserving ZAP’s reputation for client responsiveness while reducing customization cost. - Design a data architecture that unifies analytics, BI, and AI—positioning ZAP for AI capabilities that generic models can’t replicate on applicant and enrollment data. - Lead adoption of AI-assisted development practices across engineering (moving from ad hoc tool use to systematic capability that improves throughput). - Own security, compliance, and data privacy practices for a higher education SaaS environment, including **FERPA**, **PCI-DSS**, and **WCAG / Section 508** accessibility standards. - Manage technical debt pragmatically—balancing remediation with forward roadmap momentum. ### Leadership and Culture - Build and lead a high-performing engineering team (10–15), identify/develop internal team leads, and create the
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