Lead Salesforce Developer
Buspatrol · TX - Austin
About this role
## Lead Salesforce Developer (US) **Location:** Austin, TX (Role based in Austin, TX) ### The Opportunity The Lead Salesforce Developer will serve as the technical expert responsible for building, customizing, and maintaining Salesforce solutions across all BusPatrol teams. This role emphasizes **simplicity first**, while still delivering **advanced, complex solutions** that meet business needs. You’ll work closely with the **Platform Owner** and **Embedded Admins** to bring high-value use cases to life. ### Responsibilities **Design & Development** - Design and build scalable Salesforce solutions using **Apex**, **Lightning Web Components (LWC)**, and **Flow**, applying a **low-code-first** approach where appropriate. - Develop and enhance solutions across **Service Cloud**, **Field Service Lightning (FSL)**, **Revenue Cloud**, and core CRM—ensuring scalable, maintainable architecture. - Build and optimize contact center solutions, including **omnichannel case management**, **CTI integrations**, and **agent productivity tools** for high-volume environments. - Design and deliver Field Service capabilities: **work order management**, **scheduling optimization**, **dispatcher workflows**, and **mobile workforce enablement**. - Develop custom Salesforce applications and data models with reusable components, strong performance design, and platform governance awareness. - Design and implement integrations between Salesforce and enterprise systems (ERP, ITSM, telephony, data platforms) using **APIs**, **middleware**, and **event-driven architectures** (Platform Events, CDC). - Ensure secure, scalable, real-time data movement across systems while maintaining performance, reliability, and data consistency. - Contribute to **AI-driven and agentic automation** initiatives using **Einstein**, **Agentforce**, and **LLM-based workflows** with proper guardrails and human-in-the-loop design. - Partner with Embedded Admins and cross-functional teams for production support, troubleshooting, enhancements, and continuous platform improvements. - Collaborate on technical standards, documentation, **CI/CD practices**, and architectural decisions to ensure scalable, maintainable, well-governed Salesforce delivery. ### Qualifications - **7+ years** of Salesforce development experience - Strong expertise in **Apex**, **LWC**, **Flow**, **APIs**, and **integrations** - Hands-on experience with **Service Cloud** and **Field Service Lightning (FSL)** - Experience with contact center systems and **omnichannel/CTI integrations** - Proven ability to build custom applications and scalable Salesforce architectures - Experience with **event-driven integration patterns** and enterprise system connectivity - **Salesforce certification required:** Platform Developer I (**Platform Developer II preferred**) - Familiarity with **Einstein**, **Data Cloud**, and **Agentforce** (or equivalent AI capabilities) - Strong understanding of performance optimization, security, and scalable design principles - Ability to balance rapid delivery with long-term architectural sustainability ### Nice to Have - Experience with **Amazon Connect** (or similar telephony platforms) - Exposure to AI/ML-powered service automation or conversational AI systems - Familiarity with **Salesforce DevOps** (SFDX, Git, CI/CD pipelines) - Experience mentoring or leading small engineering pods
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