Sr. Forward Deployed Engineer
Bamboohr17 · Utah | Hybrid
About this role
**Sr. Forward Deployed Engineer (Utah | Hybrid)** *Please Note:* This is a Utah-based hybrid position requiring some regular in-office days each week. Employment with BambooHR is contingent on passing both a background and credit check. You’ll also travel to local customer sites. --- ## About the Role At BambooHR, we’re building a people intelligence platform—and we believe AI is a powerful partner in helping people do great work. As a **Senior Forward Deployed Engineer**, you own the complete customer engagement cycle, from first discovery session to deployed solution. Engagements are focused, time-boxed, and built for **SMB customers**. Our engineers work daily with AI coding tools such as **Claude Code, Codex, and Cursor** (tools evolve over time). --- ## Essential Job Duties - Lead on-site and video-based discovery sessions to understand customer workflow challenges and define what to build. - Define project scope and deliverables with customers, setting realistic timelines and managing expectations. - Build **AI-powered agents, custom tools, and automated workflows** for each customer’s HR needs—deployed within the BambooHR platform. - Learn each customer’s internal systems and data sources to design integrations that fit their environment. - Construct solutions that can be adapted for customers with similar needs. - Validate solutions for **correctness, reliability, and fit** before delivery. - Transition completed engagements to the tools team with thorough documentation for clean handoffs. - Surface field learnings as product insights, sharing patterns and opportunities for BambooHR’s core product. - Partner with Product, Engineering, and Customer Experience on roadmap opportunities identified through field work. - Contribute to the Forward Deployed Engineering practice by applying and improving engagement playbooks, scoping frameworks, and handoff standards. --- ## What You Need to Get the Job Done - **5+ years** of software engineering experience with a record of shipping production software. - Sound judgment on when to build custom solutions vs. extend existing patterns. - Full-stack development experience, building and shipping independently. - Strong systems/data modeling/architecture skills, including performance and data-flow tradeoffs. - Track record of building and deploying **AI agents** and AI-powered solutions. - Fluency in **context engineering** (structuring repo/task context for reliable agent execution). - Ability to read unfamiliar code and perform root-cause analysis to debug. - Experience reviewing code for **security and privacy risks** (injection, data handling, unsafe generated output). - Experience with test design and test evaluation harnesses. - Ability to follow safe release practices (CI/CD, feature flags, staged rollout, rollback). - Depth in writing clear technical documentation for both people and agents. - Strong written and verbal communication with technical and non-technical audiences. - Consulting or client-facing delivery experience is a plus. --- ## What You’ll Love About Us - **Great Company Culture** (recognized by multiple organizations) - Comprehensive health, life, and disability insurance - Generous leave policies (including **4 weeks vacation**, **12 company holidays**, parental leave, and volunteer time off) - **401k** plans with up to **6%** company match - **$2000** Paid-Paid Vacation bonus - EAP through Headspace - Additional benefits: https://www.bamboohr.com/careers/b
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