Senior Support Solutions Specialist
Aippublishing · Remote - NY, NJ, CT, MD, VA, PA, MA, RI or Washington, DC
About this role
**Senior Support Solutions Specialist** **About AIP Publishing** AIP Publishing is a leading publisher of the physical sciences, accelerating scientific discovery while reimagining scholarly publishing. We foster a collaborative, creative atmosphere where everyone feels comfortable and able to do their best work. **The Role** Reporting to the Manager, User Support & Applications, you'll be a strong systems administrator ensuring the stability, security, and usability of AIP Publishing's core productivity platforms including Microsoft 365, Jira, and DocuSign. **Key Responsibilities** • Manage Microsoft 365 operations (identity, access, Teams, security, updates) • Administer and optimize Jira (workflows, schemes, permissions, automation) • Serve as escalation point for complex user support issues • Lead root-cause analysis for recurring/high-impact incidents • Maintain DocuSign templates, permissions, and integrations • Proactively monitor system health and mitigate risks • Collaborate on governance and user enablement initiatives • Create and maintain clear documentation • Mentor Tier 1/2 support staff • Contribute to continuous improvement and process automation **What You Bring** • 8-10+ years in technical support, service delivery, or systems administration • Proven ability to diagnose and resolve complex technical issues • Demonstrated Microsoft 365 administration experience (Azure AD/Entra ID, Teams, Exchange, SharePoint) • Jira administration experience (preferred) • DocuSign configuration experience (preferred) • Strong communication and user-engagement skills • Excellent analytical and problem-solving capabilities • Ability to work independently and manage competing priorities **Compensation & Benefits** 💰 Salary: $85,000 - $95,000 ✨ Benefits include: • Remote workforce (NY, NJ, CT, MD, VA, PA, MA, RI, or Washington, DC) • Generous PTO and paid sick/safe leave • Flexible work schedule • Competitive medical, dental, vision coverage • Exceptional retirement benefits • Monthly remote stipend • Training and tuition assistance • Employee Assistance Program
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