ERP Application Engineer
Watchmakergenomics · Boulder, CO
About this role
<p><strong>Position:</strong> ERP Application Engineer</p> <p><strong>Position Type:</strong> Full time</p> <p><strong>Department </strong>: Information Technology</p> <p><strong>Location:</strong> Onsite Boulder, CO</p> <p><strong>Experience:</strong> Bachelors in Information Technology, Computer Science, or related field required + 8-12 years relevant experience. With 5+ years in ERP application support, functional analysis or business systems)</p> <p>&nbsp;</p> <p><strong>Position Summary</strong></p> <p>Watchmaker Genomics is inviting applications for an on-site, full-time ERP Application Engineer based in our Boulder office. This position reports to the ERP Enterprise Solution Engineer in Cape Town and is the primary local ERP support resource for Boulder users. The role provides hands-on application support, helps users execute approved business processes and ensures operational issues are resolved quickly or escalated with clear business context.</p> <p>The position also captures new business use cases and requirements arising from daily operations, NPD and customer-specific needs, translates them into clear business requirements, and works with the Cape Town ERP Enterprise Solution Engineer for technical design and implementation. The role supports UAT, rollout readiness, training, hypercare and process adoption, while partnering with MDM where master-data actions are required; it does not prepare or execute DMT uploads.</p> <p>&nbsp;</p> <p><strong>Responsibilities:</strong></p> <p>On-Site ERP Support and Business Process Assistance</p> <ul> <li>Provide first-line functional ERP support to Boulder users across manufacturing, supply chain, inventory, finance, quality and customer operations;</li> <li>Troubleshoot daily application and process issues, resolve known problems and escalate platform, integration, infrastructure or performance issues to the ERP Enterprise Solution Engineer;</li> <li>Help users follow approved processes and identify recurring workarounds, process drift or training gaps.</li> </ul> <p>Requirements, NPD and Continuous Improvement</p> <ul> <li>Gather and document new business use cases, operational gaps and enhancement requests, including needs arising from NPD, customer onboarding and customer-specific requirements;</li> <li>Translate user needs into structured business requirements, business rules, process flows and acceptance criteria for technical design by the ERP Enterprise Solution Engineer;</li> <li>Work with process owners and super users to clarify priorities and validate that proposed solutions address the actual business need.</li> </ul> <p>Testing, Rollout and Training</p> <ul> <li>Develop realistic business test scenarios, support UAT and CSV activities, document defects and retest fixes;</li> <li>Coordinate Boulder readiness for new modules, fixes and process changes, including training, job aids, floor support, cutover and hypercare;</li> <li>Drive user adoption and provide refresher training based on help-desk trends and process observations.</li> </ul> <p>Data, Reporting and MDM...
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