Product Solutions Analyst
Accela · Remote Based - US
About this role
**About the Role** The Product Solutions Analyst partners with customers to implement, configure, and optimize solutions using Elements XS, Accela’s GIS-centric asset management platform. As part of the Professional Services team, this role works directly with clients to understand business requirements, configure solutions, develop workflows and reports, and support successful adoption of the platform. **Specific Responsibilities** - Configure and support Elements XS and Connect solutions based on customer requirements - Analyze business processes and translate requirements into scalable system configurations - Develop workflows, forms, reports, and dashboards using platform tools - Assist with solution implementation, testing, training, and deployment activities - Maintain and enhance existing customer environments and integrations - Provide technical guidance and best practices to customers on solution utilization - Support project delivery activities, including documentation, requirements gathering, and status updates - Assist with troubleshooting and escalated customer support requests - Collaborate with Professional Services, Product, and Support teams to drive successful customer outcomes **Required Qualifications** - 2+ years of experience in software implementation, business systems analysis, GIS solutions, technical consulting, or a related field - Experience gathering business requirements and supporting customer-facing technology solutions - Working knowledge of GIS concepts and geospatial applications - Experience creating reports, dashboards, workflows, or business process solutions - Working knowledge of SQL and relational databases - Familiarity with HTML and web-based applications - Strong analytical, problem-solving, communication, and organizational skills - Bachelor’s degree in GIS, Information Systems, Computer Science, Engineering, Business, or a related field, or equivalent practical experience **Preferred Qualifications** - Experience with Esri GIS technology - Familiarity with JavaScript, workflow automation, or application integrations - Experience with Microsoft SQL Server, Windows Server, or IIS - Knowledge of utility, municipal government, or asset management environments - Experience supporting software implementation or customer success engagements - Ability to travel occasionally as needed **About Accela** For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement, and enable thriving communities. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency. **Compensation and Well-Being** - Annual base salary range (full-time): **$90,000–$100,000** (less applicable taxes) - Eligible for an annual bonus target (discretionary) - Benefits include flexible time off, comprehensive medical/dental/vision, 401(k) with match, HSA contributions, flexible spending accounts, life/accident/disability coverage, business travel insurance, employee assistance programs, and other well-being benefits **Equal Opportunity** Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations. All qualified applicants will receive consideration without regard to race, sex, color, religion, national origin, protected veteran status, disability, gender identity, or sexual orientation. **Location** #LI-Rem
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