Senior Virtualization Engineer (Omnissa Horizon)
University Hospitals · United States-Ohio-Shaker_Heights
About this role
A Brief Overview A senior level member of the team providing architecture, design, implementation, and escalated operational support for University Hospitals' enterprise-wide Virtual Desktop Infrastructure (VDI) and Citrix/VMware Virtual Application platforms. They will spend the majority of the time supporting the core functions of the End User Computing Engineering Team - which includes the automating, developing, supporting, and optimizing key technologies critical to the success of virtual desktops and virtual application access, specifically server compute infrastructure, workstation operating systems, server operating systems, deployment critical clinical and business applications, and the overall ownership of the end user experience when using VDI or Virtual Apps as the desktop/application delivery mechanism. This individual will be a subject matter expert on multiple technologies and able to work with Virtualization Engineer I, II, and III on being able to support these technologies. Majority of time dedicated to projects and enterprise wide issues showcasing leadership and technical abilities.What You Will Do The types of tasks this individual is responsible for are a mix of structured and unstructured tasks. Participates with Project Management Office (PMO) representatives and IT&S Technology Architects/Senior engineers to implement new projects and service requests. Applies his/her experience and knowledge in solving escalated problems in accordance with standard procedures; develops appropriate course of action and escalates as appropriate. Architects, implements and manages infrastructure components in the datacenters: Enterprise storage arrays Network attached storage and associated protocols Network switching gear Enterprise network load balancers Blade and rack mount physical servers Server virtualization technologies Engineers, develops and supports desktop virtualization technologies: Implement, manage and administer VMware/Citrix environment Assigning, testing, and provisioning virtual images to 10,000+ users Creation of automation tools /scripts for administration activities Application virtualization technologies Single sign on technology System performance monitoring and analysis Documentation and Training Maintains consistent end user experience across 10,000+ desktops Creates, manages and deploys gold images for VMware/Citrix server and workstation environments. Packages applications and coordinates testing with application owner teams. Delivers capacity planning and per unit cost breakdown of VDI clients and servers. Develops secure mobile device delivery methods for data and applications. Explores new technologies as assigned. Analyzes the need proper refresh activities across the enterprise. Designs, acquires, prepares and supports endpoint technologies for end user computing across the enterprise. Develops key performance indicator criteria for management. Designs appropriate infrastructure and processes to accurately measure the technologies being delivered. Meets key performance indicators for infrastructure, user experience, applications, storage, servers, and network components related to VDI. Contributes to knowledge base, as built, and best practice documentation. Trains other team members based on architecture decisions and essential system behaviors. Participates in problem management and root cause analysis. Maintains 24x7 availability and monitoring of clinical and business services. Contributes to...
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