Senior Systems Engineer Tech Foundations
Airbnb · United States
About this role
**Senior Systems Engineer — Tech Foundations** **The Community You Will Join** The Content Products team, within Airbnb’s BizTech organization, delivers the technology that empowers Airbnb’s knowledge culture, drives connection, and scales support for employees and the Airbnb community. Our platforms power Guest and Host support experiences in the Airbnb Help Center and Resource Center, the Knowledge Center for support ambassadors, and One Airbnb for employees. **The Difference You Will Make** As a Senior Systems Engineer on the Content Products team, you will build the systems that power content management at Airbnb—advanced authoring capabilities, frictionless content workflows, analytics that improve content quality, auditing that meets compliance requirements, and AI-assisted experiences for writers. You will own major projects that span multiple workstreams and often arrive loosely defined, and you may lead a small pod of two to three engineers. You’ll partner with product, engineering, and content teams across Airbnb to meet the evolving needs of everyone who creates, manages, and delivers content. **A Typical Day** - **Deliver major projects end to end:** Take end-to-end accountability across the software development lifecycle on projects spanning multiple workstreams—break down the work, build the plan, and lead a small engineering pod when needed. - **Partner with content teams:** Map and improve authoring workflows with content, product, and engineering partners; translate them into technical requirements; deliver capabilities including reporting, product integrations, and AI-assisted authoring/editing features. - **Own the authoring platform:** Share technical ownership of **Contentstack** (enterprise headless CMS) and extend it with custom UI extensions and authoring apps in **React**. Build integrations that bring structured taxonomy and knowledge graph capabilities to support and knowledge surfaces, and improve organization, security, and discoverability via taxonomies, controlled vocabularies, and metadata standards. - **Design for the system “-ilities”:** Reliability, security, maintainability, and observability. Identify failure modes, participate in incident response, and implement corrective actions beyond the immediate fix. - **Raise the technical bar:** Identify and deprecate or improve low-quality code/services/frameworks; plan quality improvements into the roadmap. Provide constructive input in technical design and code review. - **Write the thinking down:** Document solutions clearly, including benefits, risks, and tradeoffs; seek and incorporate peer review. Analyze data, form hypotheses, experiment, learn, and iterate. - **Grow the people around you:** Coach and mentor engineers, provide timely actionable feedback, help onboard new team members, and contribute to interviewing and the broader technical community. - **Work in an agent-assisted development loop:** Direct AI agents to explore unfamiliar systems, prototype solutions, generate/review code, and validate changes—while staying accountable for correctness and quality. **Your Expertise** - 5+ years designing and implementing complex systems end to end in integrated enterprise environments - Experience building and maintaining custom author-facing tools/workflows/automations/integrations in an enterprise headless CMS (**Contentstack preferred**) - Proven ability to own delivery on projects spanning multiple workstreams, including work that starts with
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