Healthcare Integration Analyst (Remote Opportunity)
VetsEZ · Austin, TX
About this role
**Healthcare Integration Analyst (Remote Opportunity)** We are seeking a **Senior Healthcare Interoperability Support Specialist** for a **100% remote** position supporting a large federal government healthcare modernization project. You will provide technical support for deployed **EHR, HIE, FHIR, API, and interface services**, helping facilities, vendors, and integration partners resolve issues and use these services effectively. --- ## Responsibilities - Provide centralized technical assistance to healthcare facilities, vendors, developers, and integration partners using deployed interoperability services - Troubleshoot issues across **EHR, HIE, FHIR, APIs, interfaces, connectivity, configuration, onboarding, and data exchange** - Work with users and technical stakeholders to define issues, identify root causes, and coordinate solutions across engineering, onboarding, testing, and platform teams - Maintain **knowledge-base articles**, troubleshooting procedures, known-issue records, and resolution guidance - Document defects, fixes, configuration changes, and recurring issues to support operations and continuous improvement - Provide technical guidance and onboarding support, including **validation testing** to confirm issue resolution and system readiness - Take on additional tasks as needed to support team objectives --- ## Requirements - **Bachelor’s degree** and **7+ years** of related experience in technical support, systems integration, healthcare IT, or a related field - Experience troubleshooting healthcare interoperability services (e.g., **EHR integrations, HIE connections, FHIR services, APIs, interfaces**) - Ability to diagnose **connectivity, configuration, and data-exchange** issues and identify root causes - Experience documenting and tracking technical issues, defects, resolutions, and support procedures - Strong communication skills; ability to explain technical issues and solutions to users, vendors, and technical teams - Ability to work independently, coordinate across teams, and guide others through complex support issues --- ## Additional Qualifications - Experience supporting facility or vendor onboarding for healthcare data-exchange services - Experience using remote support software, IT help desk systems, and knowledge-base tools - Experience supporting **Department of Veterans Affairs** healthcare systems or other federal Health IT programs --- ## Security Clearance Requirements - **U.S. Citizenship required** - All selected candidates must successfully complete a background check - Ability to obtain and maintain a **Government/Public Trust clearance**, including required fingerprinting when required --- ## Benefits - Medical / Dental / Vision - 401(k) with employer match - PTO + Federal holidays - Corporate laptop - Training opportunities --- **Equal Opportunity Employer:** VetsEZ is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. *Sorry, we are unable to offer sponsorship at this time.*
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