Healthcare Integration Support Engineer (Remote Opportunity)
VetsEZ · Houston, TX
About this role
## Healthcare Integration Support Engineer (Remote Opportunity) ### Overview We are seeking a **Healthcare Integration Support Engineer** for a **100% remote** position supporting a large federal government healthcare modernization project. You will provide centralized technical assistance for healthcare facilities, vendors, developers, and integration partners using deployed interoperability and integration services. You will troubleshoot **integration, connectivity, configuration, onboarding, and data-exchange** issues across **EHR, HIE, FHIR, APIs, interfaces**, and related healthcare integration services. You’ll work closely with system users, technical stakeholders, vendors, partner organizations, engineering, onboarding, testing, and platform teams to identify root causes, coordinate resolutions, validate fixes, and support successful adoption. > **Location requirement:** Must reside within the **continental US**. ### Responsibilities - Provide centralized technical assistance and support for healthcare facilities, vendors, developers, and integration partners using deployed interoperability and integration services. - Troubleshoot integration, connectivity, configuration, onboarding, and data-exchange issues; coordinate resolution with engineering, onboarding, testing, and platform teams. - Communicate with system users, technical stakeholders, vendors, and partner organizations to define issues, isolate root causes, and deliver or coordinate technical solutions. - Support **EHR, HIE, FHIR, API, interface**, and related healthcare integration services, including validation/testing as needed. - Maintain a technical knowledge base, troubleshooting procedures, support documentation, known-issue records, and resolution guidance. - Document defects, fixes, configuration changes, and recurring support issues; support training and user adoption activities. - Take on additional tasks as needed to support team objectives. ### Requirements - **Bachelor’s degree** in Computer Science, Information Technology, Healthcare Informatics, or related field **and 7+ years** of related professional experience. - Extensive experience providing technical support and troubleshooting for complex software, systems, integration, or healthcare technology environments. - Experience troubleshooting healthcare interoperability technologies, including **EHR, HIE, FHIR, APIs, interfaces**, and data-exchange services. - Strong experience with **root cause analysis**, connectivity troubleshooting, configuration support, defect resolution, and validation testing. - Strong problem-solving and analytical skills; ability to research technical issues and communicate clear resolution steps. - Excellent communication and customer-service skills for both technical and non-technical stakeholders. ### Additional Qualifications (Preferred) - Experience supporting healthcare integration platforms, interface engines, APIs, FHIR services, or other interoperability technologies. - Experience with knowledge base management, technical documentation, troubleshooting procedures, known-issue tracking, and operational support processes. - Experience supporting facility and vendor onboarding, technical training, user adoption, and remote technical assistance. - Experience supporting federal healthcare programs or working with government healthcare organizations (e.g., VA, HHS, Defense Health Agency). ### Security Clearance Requirements - **U.S. Citizenship required.** - All sele
Listing freshness
CronJobs last confirmed this listing 1h ago. If its source stops confirming the opening for seven days, this page is removed from active inventory.