Technology Operations Engineer
Benchling · Boston, MA
About this role
## Technology Operations Engineer ### Role Overview Join Benchling’s Technology Operations team as the primary technology resource for our **Boston office**. You’ll be the go-to problem solver for company-wide tech needs—covering **Helpdesk**, **device management**, **SaaS administration**, and **on-site experience**—while partnering with teams across Workplace, Security, and Engineering. You’ll also collaborate with teammates in **San Francisco** and **Zurich** to support a globally distributed workforce. ### Responsibilities - Serve as the primary on-site technology resource and local escalation path for **Boston** - Provide **Tier 1 Helpdesk** support (software, hardware, application access, AV, networking) for Boston plus remote support for SF and Zurich - Own **IT Asset Management (ITAM)** for Boston (inventory, procurement, stock levels, asset lifecycle/refresh, device retirement & disposal) - Monitor and maintain **Helpdesk SLAs** (first response and full resolution) - Administer SaaS applications including **Okta, Google Workspace, Slack, Jira, Zoom, Office365** - Provide occasional coverage during **EMEA business hours** for Zurich when needed - Own local **onboarding** for Boston (prepare/deploy systems and lead new hire orientation) - Assist with and own TechOps projects across TechOperations and Security Engineering (IAM, client platform, AV) - Work with Workplace, Information Security, and cross-functional teams on initiatives and daily operations - Develop and maintain **Technology Operations documentation** ### Qualifications - **3+ years** troubleshooting hardware/software/systems in a corporate environment supporting **macOS and Windows** - **3+ years** experience in a heavily **SaaS-based** environment - Experience owning or meaningfully contributing to **IT asset management** (inventory, procurement, device lifecycle) - Comfortable operating as the sole/primary on-site tech resource for a location and knowing when to escalate - Willingness to occasionally flex hours for **EMEA** backup coverage - Excellent communication and customer service mindset - Experience with **IAM platforms** (specifically **Okta** or similar) - Experience with **ITSM** (specifically **Jira Service Management** or similar helpdesk ticketing) - Experience with endpoint management tools such as **Jamf, Fleet, Intune, AWS Workspace, WorkspaceONE** - Experience with **video conferencing** and **AV systems** - Experience with **network troubleshooting** - Motivated by helping others succeed; eager to improve efficiency and delight users - Understands security concepts and can apply them to protect users - Technology enthusiast excited to learn new apps/devices and improve workflows ### Work Location & Schedule - **Flexible hybrid** arrangement prioritizing in-office collaboration - Expected on-site: **3 days/week (Monday, Tuesday, Thursday)** ### Benchling Values Benchling welcomes everyone and is an equal opportunity employer. They do not discriminate based on protected characteristics and consider qualified applicants with arrest and conviction records where applicable.
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