Epic Senior Application Analyst (Grand Central) Remote
University Hospitals · United States-Ohio-Shaker_Heights
About this role
**Epic Senior Application Analyst (Grand Central) — Remote** ## Overview The Senior Epic Analyst designs, configures, tests, and implements changes for assigned Epic system applications. You’ll lead operational work groups to gather and analyze requirements, consult with Epic representatives and subject matter experts, manage projects, solve complex problems, support upgrades, and help drive end-user adoption. ## What You’ll Do ### Analysis / Design - Lead needs assessment, software design, implementation, and ongoing support - Collaborate with reporting teams and operational partners to gather requirements - Facilitate workflow design with subject matter experts to improve efficiencies, resolve complex workflow issues, and support quality initiatives - Mentor other analysts on workflow design and analysis ### Testing - Lead functional and integrated testing to ensure design objectives are met - Develop and validate testing scripts - Perform unit testing for assigned builds and assist other analysts as needed - Develop, modify, and maintain integrated testing scripts for your areas of ownership ### Security / Build Management - Define and develop user access security to protect the system while enabling required access - Oversee, review, and move builds to production as needed ### Clinical / Business Knowledge - Understand clinical and business department processes and partner to develop supporting workflows - Evaluate new technology options that improve existing systems and meet business needs - Participate in operational meetings to provide IT support and expertise ### Project & Change Management - Lead projects using the Enterprise Project Management Office framework (scoping/design through implementation and transition to operations) - Collaborate across teams to develop change management strategies and plans - Develop plans to address impacts when implementing new functionality ### Maintenance / Support - Support and troubleshoot inbound/outbound interface transaction errors; monitor interface error queues - Troubleshoot application issues with or without vendor assistance - Lead escalations to resolution using appropriate internal resources - Independently lead application upgrade tasks and troubleshooting; guide analysts and leadership - Provide **24x7** support via scheduled on-call rotation - Maintain security for assigned applications and follow change control processes ### Mentoring & Documentation - Mentor and develop team members; onboard and train new hires - Develop policies and procedures with clinicians, other analysts, and the IT Epic team manager - Create and maintain system documentation (accurate and timely) - Support end-user training material development and participate in training efforts ## Education - **Required:** High School Equivalent / GED - **Preferred:** Bachelor’s degree in Information Systems / Business / Healthcare-related field ## Work Experience - **Required:** 4+ years designing, configuring, testing, and maintaining Epic applications - **Preferred:** 2+ years in a healthcare-related IT environment ## Knowledge, Skills & Abilities - Detail-oriented, organized, strong analytical and problem-solving skills - Strong client service, communication, presentation, and relationship-building skills - Ability to work independently and as a team player in a fast-paced environment - Strong written and verbal communication skills - Proficiency with **MS Office / MS Visio / MS Project** - **Desired:**
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