Technical Producer II, Infrastructure - Central Technology
Riot Games · Los Angeles, USA
About this role
## Technical Producer II — Infrastructure (Central Technology) ### About the role As a **Technical Producer II** on Riot’s Infrastructure team, you’ll drive direction and delivery across the platforms Riot ships on—covering **live game services**, **internal tools**, and a **fast-growing set of AI workloads**. You’ll help extend these platforms to support emergent and underserved use cases, and partner closely with engineering leads and teams across Riot. ### Responsibilities - Help shape product experiences that make it easier for teams to **build, deploy, operate, and scale** systems globally. - Provide input on how platforms need to evolve as **AI adoption accelerates**. - Support all phases of development for infrastructure products, platforms, services, and operational experiences. - Own requirements for your problem area: **what to build**, what **“good”** looks like, and how we’ll know we got there. - Work with engineering to design against user requirements, evaluate trade-offs, and pressure-test implementations. - Coordinate dependencies and **escalate risks/blockers** with context and a proposed path forward. - Use customer feedback, product signals, test results, and operational data to validate problems and drive priorities. - Monitor product/service health (user experience, cost, usage, performance, operational effort) and turn signals into improvements. - Improve team practices and product feedback loops to make decisions clearer, delivery more predictable, and customer experience more consistent. ### Required Qualifications - **4+ years** experience as a technical producer, product manager, project manager, or comparable role supporting a technical product, platform, or service. - Bachelor’s degree in **computer science** (or related field) or equivalent experience. - Competent understanding of technical systems, tools, and engineering practices in at least one relevant infrastructure/platform area. - Ability to understand technical requirements and how technical choices affect **reliability, operations, and developer/player experience**. - Ability to set product and technical requirements within a defined space and evaluate designs/architecture against them. - Ability to identify and explain technical trade-offs and their cost, operational, and customer impact to technical and non-technical audiences. - Demonstrated judgment facilitating technical decisions with engineering, infrastructure, and game-team leadership. - Experience owning a roadmap/product/execution plan through multiple stages of the product lifecycle, including launch and post-launch improvement. - Ability to define success criteria and use feedback, metrics, and operational data to guide prioritization and delivery. - Strong written and verbal communication, with follow-through with partners and customers. ### Desired Qualifications - Experience with infrastructure, cloud, developer tooling, or live-service products. - Experience serving engineers/game developers/internal customers and incorporating their feedback into product decisions. - Experience improving developer productivity, operational quality, or self-service for a central platform. - Experience applying data, experimentation, automation, or AI-enabled workflows to deliver customer value or improve efficiency. - Experience working across infrastructure and game teams in a globally distributed, high-scale, live-service environment. ### Notes / Perks - Success in this role is driven by craf
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