Senior Manager, Software Engineering
Riot Games · Los Angeles, USA
About this role
**Senior Manager, Software Engineering** Riot’s Enterprise Technology organization ensures Rioters have what they need to unlock their full potential—from secure and compliant systems to efficient business platforms that keep the company running smoothly. Enterprise Systems improves how Enterprise operates so Rioters can focus on building magic for players instead of navigating broken processes and fragmented systems. As **Senior Manager, Enterprise Engineering & Process Excellence**, you’ll lead two horizontal capabilities that Enterprise Systems depends on: - **Enterprise Software Engineering**: designs, builds, and operates new technical capabilities for Enterprise. - **Business Process Excellence**: assesses, redesigns, instruments, and continuously improves enterprise processes. You’ll manage a multidisciplinary team of software engineers and business systems analysts. This is not a traditional enterprise systems role. We’re building a function that reimagines enterprise engineering and process excellence for an **AI-enabled organization**, using **process mining and telemetry** to continuously improve how work gets done, **AI integration/automation** to reduce manual effort, and **purpose-built applications** to create differentiating capabilities. You’ll connect what the business needs, how processes should work, and how technology can deliver improvements, partnering closely with leaders across **People Tech, Finance Tech, and Enterprise Data & AI**, plus Enterprise stakeholders. The role reports to the **Director, Enterprise Systems**. --- ## Responsibilities ### Software Engineering - Set the strategy and technical direction for enterprise software engineering, integration, and automation. - Lead the design, development, and operation of reliable applications, APIs, integrations, and automations supporting critical enterprise capabilities. - Establish strong engineering practices across architecture, testing, CI/CD, observability, security, reliability, and production support. - Develop an **Integration & Automation Center of Excellence** through reusable patterns, shared platforms, governance, and enablement across Enterprise Systems. ### Business Process Excellence - Build and lead a modern process excellence practice using process mining, telemetry, and AI-enabled tools to identify, prioritize, and measure improvement opportunities. - Lead redesign of complex, cross-functional enterprise processes—translating business needs into clear requirements and scalable solutions. - Establish standards for process ownership, governance, measurement, and continuous improvement. - Partner with business and technology leaders to deliver measurable improvements in cycle time, quality, automation, and Rioter experience. ### People Leadership, Delivery & Partner Management - Build and develop a multidisciplinary team of software engineers and business systems analysts, creating shared accountability from process discovery through production delivery. - Manage priorities, delivery, and external partners across the portfolio; communicate outcomes, risks, and trade-offs clearly to business and technology leaders. --- ## Required Qualifications - Bachelor’s degree in Computer Science, Software Engineering, Information Systems, Business Administration, or related field (or equivalent practical experience). - **12+ years** progressive experience across software engineering, enterprise platforms, process excellence, or technology-enabl
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