Salesforce Administrator - Assistant Vice President
iCapital Network · Salt Lake City, Utah, United States
About this role
## About the Role iCapital is looking for a **Salesforce Administrator** to take hands-on ownership of the Salesforce estate, spanning multiple organizations supporting the Distribution, Enterprise, Structured Investments, and Data Solutions teams. Working alongside a close-knit team, you’ll drive platform stability, data quality, and commercial capability—building solutions that last. ## Responsibilities - Support daily Salesforce operations, including user requests, ticket resolution, and stakeholder communication. - Lead the assessment, documentation, and enhancement of Salesforce configuration across multiple organizations (including environments where formal ownership is being established). - Gather and translate business requirements into scalable, user-friendly solutions. - Configure standard Salesforce tools such as **Flows**, approval processes, reports, and dashboards. - Manage user and license administration (setup/deactivation, roles, profiles, permission sets, sharing rules). - Partner with an external delivery partner and progressively take ownership of complex configuration and build work as internal capability scales. - Maintain and manage sandbox environments for testing and deployment. - Collaborate with teams using integrated platforms. - Troubleshoot and fix bugs as needed. - Monitor Salesforce releases and recommend relevant platform improvements. - Communicate platform updates and provide user training as needed. ## Qualifications - **5–7+ years** of hands-on Salesforce Admin experience. - Bachelor’s degree or equivalent experience in a related field. - **Salesforce Administrator certification required**; **Salesforce Advanced Administrator** certification is a plus. - Experience with **Salesforce Data Cloud**, **Agentforce**, **Marketing Cloud**, or integrated platforms such as **HubSpot**, **Cvent**, or **Tableau** is strongly preferred. - Experience working across multiple Salesforce orgs, including environments with limited existing documentation. - Familiarity with financial services, fintech, or alternative investments is a plus. - Excellent written and verbal communication skills with attention to detail. - Able to document processes and contribute to internal knowledge management. - Comfortable working independently while collaborating across teams. ## Benefits - Base salary range: **$90,000–$110,000**. - Compensation package includes salary, **equity for all full-time employees**, and an annual performance bonus. - Comprehensive benefits: employer-matched retirement plan; generously subsidized healthcare (including **100% employer-paid dental and vision**), telemedicine, and virtual mental health counseling; parental leave; **unlimited paid time off (PTO)**. - Work model: **in-office Monday–Thursday**, with flexibility to work remotely on **Friday**. *iCapital is an Equal Employment Opportunity and Affirmative Action employer.*
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