Forward Deployed Engineer (FDE)
Blaxel · San Francisco
About this role
## Forward Deployed Engineer (FDE) We’re looking for a world-class **Forward Deployed Engineer** to help strategic customers deploy **Blaxel** in real production environments. You’ll work directly with **customer teams, founders, and Blaxel’s Product & Engineering teams** to turn ambiguous requirements into working systems—such as **integrations, deployment plans, debugging workflows, runbooks, examples, and product fixes**. This is a **hands-on engineering role with direct customer ownership**. Some days you’ll be **onsite** mapping a customer’s architecture and success criteria. Other days you’ll be **deep in code debugging**—agent deployment, agent–LLM networking behavior, or sandbox runtime issues. The best person for this role can **build trust in a room**, then **earn it again by shipping the solution**. --- ### What you’ll do - Lead **end-to-end technical discovery & implementation** for strategic customer deployments. - Engage directly with customer stakeholders (from engineering teams to executives) to understand issues, architecture constraints, and success criteria. - Build on Blaxel platform **APIs, SDKs, sandboxes, CI/CD systems, observability tools**, and customer infrastructure. - Improve customer success and retention by enhancing **reliability, performance, cost, and operational visibility**. - Bring customer learnings back into product and engineering with enough technical detail to shape roadmap decisions. --- ### Who you are - **Customer-obsessed builder:** You enjoy working directly with users and shipping solutions that solve real problems while ensuring retained success. - **Strong engineer:** You can write production code, navigate unfamiliar codebases quickly, and make pragmatic tradeoffs. - **Systems generalist:** Comfortable moving between APIs, cloud infrastructure, containers, networking, observability, and application logic. - **Fast in ambiguity:** Turn incomplete context into a concrete plan, then iterate as you learn. - **Excellent communicator:** Explain tradeoffs clearly, align stakeholders, and keep momentum during tense debugging. - **High ownership:** You drive issues through implementation, validation, documentation, and follow-up. --- ### Skills & experience - Strong proficiency in **TypeScript/Node** or **Python**. Experience with **Go, Rust,** or systems-level engineering is a plus. - Experience building and shipping production software (backend, infrastructure, cloud, developer platform, or AI product environments). - Comfort with **APIs, Docker, Kubernetes (or similar), AWS/GCP/Azure, Linux, networking fundamentals, and CI/CD**. - Helpful context includes: agent frameworks, sandboxes, LLM applications, model-provider routing, eval workflows, vector databases, workflow orchestration, **SSO/RBAC**, security reviews, private networking, or compliance constraints. - Prior forward-deployed, solutions, platform, customer engineering, founding engineer, or high-context consulting experience is helpful but not required. --- ### About Blaxel Blaxel is **AWS for AI agents**—building a new kind of cloud optimized for agentic AI, powered by a purpose-built serverless compute engine delivering **sub-25ms cold starts**. We process billions of AI agent requests and power infrastructure behind coding agents and background AI systems for top AI startups. Traditional clouds weren’t built for agentic workloads. **We are.** We recently raised a **$7.3M seed round** led by **First Round Capital**.
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