Staff Triage & RCA Engineer
Agility Robotics · Hybrid- Fremont, CA
About this role
**Staff Triage & RCA Engineer** ## About the Role Agility Robotics’ commercially deployed humanoids operate in warehouses, manufacturing facilities, and distribution centers—handling physically demanding, repetitive tasks while enabling workers to focus on higher-value work. We’re seeking a **Staff Triage & RCA Engineer** to provide technical leadership for **software issue triage** and **root cause analysis (RCA)** across our robotic systems. You’ll define the processes, tooling, and technical systems used to diagnose and resolve failures at scale, serve as a technical authority for ambiguous hardware-software failures, and mentor engineers. ## About the Work ### Issue Triage - Serve as a technical lead for complex **software, firmware, and system-level failure triage** - Define and improve standardized triage processes, workflows, and disposition criteria - Lead prioritization and escalation of critical software-related failures with clear, actionable investigations - Identify systemic failure trends across the fleet and drive corrective actions ### Root Cause Analysis - Lead end-to-end investigations of novel and ambiguous failures at the **hardware-software interface** - Use **logs, telemetry, video, and system behavior** to identify definitive root causes and contributing factors - Establish and promote rigorous RCA methodologies and standards - Author high-quality RCA reports and troubleshooting guidance so teams can investigate independently ### Tooling & Continuous Improvement - Define the technical direction and roadmap for triage, diagnostics, and RCA tooling - Develop scalable diagnostic scripts, automation, and data analysis frameworks - Drive improvements to system observability, telemetry, logging, and diagnosability - Identify opportunities to automate recurring investigations and improve the engineering feedback loop ### Technical Leadership & Mentorship - Act as a technical subject matter expert and mentor for engineers performing triage and RCA - Establish technical standards and best practices for failure investigation and documentation - Influence Software, Hardware, Controls, and Systems teams on fault isolation, diagnosability, and reliability - Provide technical direction for initiatives that improve the organization’s ability to detect, diagnose, and resolve failures ## About You ### Experience - **10+ years** in Systems Integration, Software-Hardware interface, R&D, or similar roles involving complex mechatronic or autonomous systems - Proven track record leading complex, ambiguous investigations and defining scalable processes/tooling - Experience with monitoring/observability platforms (e.g., **Datadog, Splunk, New Relic**) - Experience working with cloud storage and databases (e.g., **AWS S3, SQL, NoSQL**) to analyze large-scale telemetry/video datasets - Experience influencing cross-functional teams and mentoring technical contributors - Preferred: experience with **HW/SW integration** and design on **HiL** ### Technical Expertise - Mastery of log parsing; proficiency with **Python** (or similar) for data analysis/automation - Strong understanding of robotics software stacks and protocols such as **EtherCAT** and **CAN** - Experience correlating video and/or hardware symptoms with system telemetry - Experience developing diagnostic/observability/automation tooling for complex systems - Preferred: troubleshooting HW/SW interactions involving **cameras, encoders, IMUs**, or other sensors ### Skills -
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