Agent Solutions Engineer
Bland · San Francisco
About this role
**Agent Solutions Engineer** **About Bland AI** Bland.ai is a Series C startup building AI voice agents that handle real phone calls for some of the largest companies in the world. Our software runs inside critical workflows at companies like Samsara, Gallup, TripAdvisor, Snapchat, Signant Health, Better.com, and others. **Why this role exists** Every customer is different—problems, data, and desired impact vary. We’re looking for someone who thrives in ambiguity and can turn fuzzy goals into working, production-ready agents that deliver real value. **What you’ll do** - **Design and deploy AI solutions:** Translate customer challenges into functional agents, integrating APIs and data sources to automate real business processes. - **Prototype fast, iterate faster:** Build the first version quickly, get it into production, and refine based on real-world feedback. - **Collaborate deeply:** Partner with customer teams across engineering, product, and operations to ensure the agent performs, scales, and delivers measurable outcomes. - **Own end-to-end delivery:** From discovery call to deployment—lead technical build, testing, and iteration so the experience feels natural, human, and on-brand. - **Drive adoption and expansion:** Share results, train teams, and embed within the customer organization to uncover new automation opportunities. - **Be the face of Bland:** Act as the customer’s champion—travel on-site, build relationships, and support training sessions and dinners. **Must-have qualifications** - **3–10 years** of experience in full-stack, AI, or solutions engineering roles where you owned builds from concept to production. - Proven experience building and integrating **AI/automation** features into real-world applications. - Hands-on experience integrating **LLMs or AI SDKs** into web applications. - Strong comfort with **REST/JSON**, scripting languages (**Python or JavaScript**), and modern dev tools (**Git, NPM/PNPM**). - Track record of **ownership and grit** (building from scratch, solving hard problems, exceeding expectations). - Excellent communication skills—able to explain complex AI concepts to technical and non-technical audiences. - Thrives in a fast-moving, high-intensity environment. - Willingness to work **in-person frequently** (SF HQ and customer sites). **Nice-to-haves** - Hands-on experience experimenting with or deploying **LLM-powered tools/agents**. - Prior startup or founder experience. - Curiosity about **agent design, orchestration, and automation systems**. - Experience working directly with customers to identify pain points and ship solutions. - A portfolio of personal/side projects demonstrating creativity, technical depth, and persistence. - Exceptional new grads with strong ownership and ambition. **Why you’ll love working here** Join one of the fastest-moving AI teams—where speed, creativity, and ownership are the default. You’ll ship real agents used by real customers, working directly with teams transforming how humans and AI collaborate. **Relentlessness is the most important quality** If you think you’re missing relevant experience but you’re a fast learner with the intangibles we’re looking for, we encourage you to reach out. **Equal Opportunity** Bland is an equal opportunity employer and participates in **E-Verify**. All new hires must complete the **Form I-9** and employment will be verified through **E-Verify** as part of onboarding.
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