Senior Software Engineer, Provider Engagement
Zocdoc · New York, NY
About this role
**Senior Software Engineer, Provider Engagement** **Our Mission** You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. Zocdoc is building the infrastructure to power access to care wherever patients search—provider websites, insurance directories, search engines, AI platforms, and more—so the doors to care open when patients are knocking. **About the Role** You’ll build intelligent systems that understand each practice’s needs and guide them toward actions that grow their business. This includes personalized homepages, smart recommendations, AI-assisted configuration, and workflows that make Zocdoc essential to daily operations. As a Senior Software Engineer, you’ll build end-to-end: own features from design through production, work across the stack, and collaborate with Product, Design, and Data Science. **What You’ll Do** - Build platform components (practice profile services, engagement scoring pipelines, recommendation APIs, personalization infrastructure) - Ship product features end-to-end (database → API → front-end), owning the full lifecycle - Partner with Data Science to integrate ML models (feature pipelines, model endpoint calls, feedback loop instrumentation) - Write production-ready code with strong testing, observability, and error handling - Contribute to design discussions and architecture decisions; deliver complex components with strong engineering judgment - Improve engineering practices (testing, CI/CD, monitoring, documentation) - Mentor junior engineers through code reviews and pairing **You’ll Enjoy This Role If You Are…** - Motivated to positively impact healthcare experiences for millions of patients and providers - Excited to build full-stack features with strong ownership from idea to production - Product-driven with a relentless focus on user needs and strong cross-functional collaboration - Comfortable working with data (pipelines, aggregations, integrating ML outputs into product experiences) - A champion of engineering fundamentals (code quality, testing, maintainability) - Proactive—seeing features through to completion and taking pride in shipping - A collaborative mentor who gives thoughtful code reviews and learns from others - Committed to diverse and inclusive teams and cultures **Your Day to Day** - Build platform components powering engagement intelligence (practice profile services, engagement scoring pipelines, recommendation APIs, personalization infrastructure) - Ship product features end-to-end (database schema → API → front-end) - Work with Data Science to integrate data-driven features (pipelines, model endpoint calls, feedback loops) - Build product surfaces delivering recommendations (personalized homepage modules, in-product messaging, value reinforcement like “You gained 15 bookings this week”) - Write production-ready code with testing, observability, and error handling - Collaborate with an agile team of engineers, product managers, designers, and data scientists - Participate in design discussions and contribute to architecture decisions - Improve engineering practices (testing, CI/CD, monitoring, documentation) - Mentor junior engineers via code reviews and pairing **You’ll Be Successful If You Have…** - 5+ years of software engineering experience building production systems - Full-stack capabilities (backend services, APIs, and front-end) - Experience with data pipelines or ETL (systems that aggregate, tran
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