Deployment Lead, Financial Services- NYC
OpenAI · New York City
About this role
## About the team OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems—at the intersection of customer delivery and core platform development. ## About the role You will define how OpenAI delivers complex systems to customers. You’ll own how they are built, shipped, and adopted—translating business outcomes into a technical plan and running day-to-day execution across FDEs, Researchers, and Customer Engineers. This role focuses on the **Financial Services** vertical, partnering with banks, asset managers, and private capital investors to deploy next-generation AI capabilities across operations, investment processes, and portfolio companies. **Success** is measured by impact: deployments that deliver measurable value against customer goals, drive adoption, and become critical to customer workflows. Additional measures include delivery reliability, operating leverage (reused patterns), judgment under pressure, and product impact (field signals that shift roadmaps/architectures). **Location & work model** - Based in **New York City** - **Hybrid**: 3 days in the office per week - **Relocation assistance available** - **Travel up to 50%** required ## What you’ll do - **Own the technical delivery plan** for multiple interdependent work streams (roadmap, milestones, dependencies, acceptance criteria) - **Run day-to-day engineering execution** across OpenAI FDE and customer teams; keep work unblocked and sequenced; make real-time trade-offs to protect the critical path - **Embed with customer teams** to land production deployments and drive adoption (map workflows, shape tools/integrations, lead onboarding, adoption, and change management) - **Partner with Product and Research** so platform and research work streams land in time to support deployment goals - **Codify solution patterns and evals** (extract reusable patterns; package field signals to improve product and models) - **Own value cases and ROI** (set impact hypotheses, baselines, and KPIs; run pre-/post-deployment measurement; report to exec sponsors) - **Shape how OpenAI engages Financial Services customers** using field insights to guide roadmap and priorities ## You’ll thrive if you have - **7+ years** of customer-facing technical delivery leadership, with **Financial Services** expertise - Track record leading **large, complex, high-stakes** customer engagements where outcomes depended on tight coordination and fast decision-making (ideally involving AI) - Ability to operate in **high ambiguity**, simplifying complex/dynamic work - Strong ability to move between **system-level understanding** and **execution-level detail** (dive into workflows/data, map constraints, sketch architectures, and ship) - Strategic thinking and pattern recognition across deployments; connect customer needs to scalable, reusable solutions - Strong technical fluency and sequencing instincts; confident pressure-testing architectures and making trade-offs - Experience shipping **AI/LLM systems** (solution patterns, integration basics, production pitfalls) - Ability to translate technical trade-offs for business leaders with executive presence - Enjoy onsite customer work to accelerate delivery (**often 25–50%, sometimes higher**) ## Equal opportunity OpenAI is an equal opportunity employer and does not discriminate on protected characteristics. Background checks and accommodations are handled in accordance with applicable law. *Joi
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