Deployment Architect - Email & SMS / Messaging
Hightouch · Remote (North America)
About this role
**About Hightouch** Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, marketers can build and ship end-to-end campaigns themselves—moving faster, staying on brand, and getting AI marketing that actually works. Founded in 2019 and headquartered in San Francisco, Hightouch helps marketing teams analyze performance, brainstorm ideas, and generate creative at speed and quality. Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart. --- **What You’ll Do** - Own the end-to-end deployment and migration for enterprise Email/SMS customers—from technical discovery through successful production launch. - Lead technical discovery and implementation workshops, translating customer requirements into scalable messaging architecture across integrations, data flows, APIs, account structure, and channel configuration. - Assess customers’ existing ESP and messaging infrastructure and develop migration plans that manage dependencies, mitigate risk, and accelerate time-to-value. - Drive implementation across technical and business stakeholders, including configuration, integration, testing, validation, cutover, and launch readiness. - Lead SMS provisioning and implementation (sender setup and registration, consent and preference flows, and identification of carrier/regulatory/provisioning dependencies). - Partner with Deliverability Specialists on sender authentication, domain/IP strategy, warm-up, reputation, and deliverability readiness. - Serve as a trusted technical advisor to customers, proactively identifying architectural decisions, risks, and blockers. - Partner with Product and Engineering to resolve implementation blockers and bring customer feedback/product gaps back into the organization. - Build repeatable frameworks, documentation, tooling, and best practices to make enterprise deployments more efficient and scalable. --- **What We’re Looking For** - 5–10 years of experience in technical implementation, solutions architecture, professional services, or a similar customer-facing technical role. - Experience implementing or migrating enterprise email, SMS, marketing automation, or customer engagement platforms. - Strong technical foundation across APIs, webhooks, data integrations, authentication, and enterprise architecture. - Strong understanding of messaging architecture: sending domains and IPs, subscriber data, consent and preference management, and transactional vs. marketing messaging. - Experience with SMS provisioning/implementation, including 10DLC, toll-free or short code registration, consent management, and carrier requirements. - Proven ability to lead complex enterprise implementations across multiple technical teams, business stakeholders, and dependencies. - Strong technical project management, communication, and facilitation skills. - Experience developing implementation processes/frameworks that scale as a product and organization grow. - Experience with platforms such as Adobe Campaign, MoEngage, Marketo, Eloqua, Attentive, Salesforce Marketing Cloud, Braze, Iterable, Responsys, SendGrid, Twilio, or similar (plus). - Bachelor’s degree or equivalent practical experience. --- **Compensation** - Salary range: **$140,000–$180,000 USD per year** (location-independent; rem
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