Director of Professional Services
Mindbody · United States
About this role
## Director of Professional Services ### About the Company At Playlist, life’s richest moments happen when people step away from screens to move, connect, explore, and play. We’re building the definitive platform for intentional living—connecting people with inspiring experiences in fitness, wellness, and beyond. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. ### Your Role We’re looking for an entrepreneurial and strategic leader to build our **Professional Engineering Services** organization. You’ll grow a team from the ground up to deliver high-value projects to customers while driving revenue and profitability. You’ll shape and improve technical architecture, recruit strong engineering talent, and transform existing processes to support a global customer base. In addition, you’ll build and scale a function responsible for delivering critical data tasks to customers—driving process transformation and establishing a globally scalable model. Success depends on improving efficiency while maintaining a high standard of customer satisfaction. ### You’ll Likely Spend Time Working On - **Building a Professional Engineering Services Team:** Hiring and developing engineers who deliver high-quality customer projects. - **Customer Engagement & Value Delivery:** Acting as a strategic technical advisor to understand customer challenges and deliver measurable value. - **Technical Architecture & Process Engineering:** Influencing and improving architectures across software, data, and process engineering for scalable, efficient solutions. - **Revenue Growth & Profitability:** Defining and executing strategies that drive customer satisfaction and business profitability. - **Managing & Transforming Data Operations:** Leading the evolution of an existing data operations team with scalable, automated, efficient processes for global customers. - **Cross-functional Collaboration:** Partnering with product, sales, and customer success to enhance offerings and align professional services with business objectives. - **Global Expansion & Scaling:** Transitioning the existing Pacific Time-based data operations team into a globally distributed, high-impact function. ### You’ll Thrive in This Role If You Have Experience In - **Professional Services Leadership:** Proven ability to build, manage, and scale a high-performing professional engineering services organization. - **Technical Expertise:** Background in software engineering, data engineering, or process automation, with experience in modern architectures, cloud technologies, and data products. - **Entrepreneurial Mindset:** Passion for building something new, solving complex challenges, and identifying opportunities for innovation and growth. - **Customer-Facing Leadership:** Experience working directly with customers to define, deliver, and optimize technical solutions. - **Business Growth & Profitability:** Understanding of professional services business models and how to drive customer value and increase revenue. - **Process Transformation & Automation:** Experience scaling operational teams and improving efficiency through process improvement and automation. If you’re an innovative, customer-focused leader who thrives in a dynamic, fast-paced environment, we encourage you to apply. ### Equal Opportunity Emplo
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