GTM Systems Specialist
Tines · Boston, MA (Hybrid); United States - East (Remote)
About this role
## GTM Systems Specialist ### About Tines Founded in 2018 with co-headquarters in Dublin and Boston, **Tines** powers some of the world’s most important workflows. Our intelligent workflow platform applies **AI, automation, and integration** to drive real business results. Tines serves a diverse range of customers—from startups to public companies (including **Canva, Databricks, Elastic, Kayak, Intercom, and McKesson**). We’re **vendor-agnostic**, integrating with any API-enabled service, and we’re **secure and private by design**. ### Role overview Tines is investing in its **quote-to-cash** platform and process. This role helps build and administer that platform. You’ll be the **systems owner** for **quote-to-cash configuration in DealHub and Salesforce**, contributing to design direction as well as technical build and administration. --- ## What you’ll do - **Own DealHub build-out, configuration, and day-to-day admin** - Product catalog & SKU architecture - Pricing and discounting rules - Playbooks and quote flows - Approval workflows - Document and template management - Salesforce integration - **Contribute to the platform roadmap** - Translate business direction into a sequenced build plan as products and commercial models evolve - Make design calls that keep configuration extensible (avoid rework with every pricing change) - **Support implementation partners** - Scope and prioritize third-party services work - Translate specifications and execute builds - Review and test deliverables - Ensure quality and timelines - **Set standards and governance** - Define change intake/prioritization - Sandbox and release practices - Testing expectations - Documentation standards - Data-quality rules to prevent bad data at the point of entry - **Own the wider GTM stack within your scope** - Maintain Salesforce configuration (objects, fields, flows, validation rules, permission sets, reporting) - Support adjacent GTM tools that integrate with quote-to-cash - **Be a systems partner to the business** - Run requirements discovery with Sales, Deal Desk, Finance, and Legal - Push back when asks won’t scale - Turn ambiguous problems into buildable specs - **Maintain standards** - Create documentation and delivery standards for GTM Systems - Mentor more junior analysts as the team grows --- ## What you’ll bring - **3+ years** in GTM systems, business systems analysis, revenue systems, or sales operations in a **B2B SaaS** environment—**including ownership of a revenue-critical platform** - **Hands-on DealHub administration experience (required)** - Configured (not just used): product catalog, pricing/discount rules, playbooks, approval workflows, templates, and CRM integration - **Strong Salesforce administration fluency** - Objects, fields, flows, validation rules, permission sets, reports, and dashboards - **Extensive quote-to-cash knowledge** - Quoting, approvals, order forms, amendments, renewals, and downstream handoffs into billing/compensation - **Solution design experience** - Ability to take an ambiguous business problem, choose an approach, and defend trade-offs - **Experience scoping/managing external implementation partners or contractors** - **Confidence influencing senior stakeholders** - Including saying no when needed and resolving disagreements across Sales, Finance, and Legal - **Clear communication** with technical and non-technical audiences - Service mindset toward t
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