Senior Systems Engineer
Chime · Chicago, IL, USA; New York, NY, USA; San Francisco, CA, USA
About this role
**About the role** We’re seeking an experienced **Senior Systems Engineer** to own our **macOS platform** and drive **endpoint management** and **device trust** standards across Chime’s IT ecosystem. As a Senior Systems Engineer, you’ll lead multi-system initiatives across IT domains—**endpoint management, identity, and security tooling**—with a primary focus on **macOS** and **Jamf Pro**. You’ll establish technical standards other engineers work to, and partner cross-functionally on programs that affect IT Support, Security, and every Chimer with a laptop. This role is for someone who thrives in ambiguity: you’ll often define the problem before solving it, and align stakeholders around a technical direction rather than waiting for a specification. We believe a secure access platform can be built entirely in the cloud, leveraging tools such as **Jamf, AutoPkg, Okta, osQuery, and CrowdStrike**. Partnering closely with Security, you’ll ensure our fleet stays in sync with policies and posture checks before devices are allowed access to corporate data. This role participates in an **after-hours/on-call rotation** for critical endpoint and device-management issues. Rotation frequency, response expectations, and escalation procedures will be communicated during the interview process. You’ll report to the **IT Engineering Manager**. **Compensation** Base salary range begins at **$152,000** and goes up to **$210,000** (depending on location, skills, qualifications, and experience). Full-time employees may also be eligible for a bonus, competitive equity package, and benefits. --- ## In this role, you can expect to ### **macOS Platform and Endpoint Management** - **Platform Ownership:** Own the technical direction, operation, and continuous improvement of our **Jamf Pro** environment (configuration profiles, smart groups, policies, MDM commands, and change standards). - **Software Delivery:** Own our **AutoPkg-based software pipeline** (recipes, overrides, trust verification, automated import into Jamf), including packaging, deployment, patch management, and disk encryption across the global macOS fleet. - **Automation & Reusable Tooling:** Build automations and shared tooling (scripts, patterns, integrations) that accelerate work beyond your own. - **Provisioning:** Own **zero-touch provisioning** and device enrollment (Automated Device Enrollment, Setup Assistant, bootstrap workflows) so new Chimers are productive on day one. - **Scripting & API Integration:** Use **Python, Swift, Bash, Go**, and vendor APIs to create custom integrations and eliminate manual IT operations. ### **Security, Governance, and Compliance** - **Security Posture:** Partner with Security to identify and mitigate risks to the fleet, enforcing **Zero Trust / BeyondCorp** via device trust, adaptive authentication, and least-privilege access. - **Device Trust:** Connect device management to **Okta** so device posture is a factor in authentication and application access. - **Compliance:** Implement compliance processes and tooling to report configuration status; assess and implement benchmark standards (e.g., **CIS**) with documented, risk-based rationale. - **Reporting:** Develop metrics and reporting for inventory, health, and compliance state of all devices. - **Troubleshooting:** Serve as **Tier 3** escalation for complex endpoint issues. ### **Standards, Collaboration, and Mentorship** - **Technical Standards:** Establish and document endpoint standards; rai
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