Outbound Systems Architect
Airops · New York , San Francisco or Remote
About this role
## Outbound Systems Architect ### About AIROPS (AirOps) AIROPS AirOps is the full-service platform for brand growth in the age of AI search. As consumers shift from traditional search engines to platforms like ChatGPT, Claude, and Gemini, the rules of growth are changing—buyers now rely on agents to discover, recommend, and purchase products and services. If your brand isn’t part of the answer, you’re not in the running. ### About the Role We’re seeking an **engine builder** to own, optimize, and scale our **high-volume outbound infrastructure**. You’ll manage the technical systems powering **500K+ monthly emails** across dozens of active client accounts—ensuring customers consistently hit performance goals. This role sits at the intersection of **outbound strategy, email infrastructure, deliverability, campaign performance, AI, experimentation, customer strategy, and product development**. Over the next **6–12 months**, you’ll transition our custom outbound stack into an automated engine. ### What You’ll Do - **Portfolio Performance & Optimization:** Own system-wide outbound performance and output guarantees across active clients; track volume, reply rates, bounce rates, domain health, deliverability, and downstream goals to prevent deliverability drops. - **Architect High-Volume Infrastructure:** Design, maintain, and scale backend domain/inbox/sending architecture for **500K+ monthly emails**, ensuring peak deliverability and readiness for **3x account growth**. - **Systematic Campaign Experimentation:** Build a testing engine for subject lines, messaging, targeting, and sending schedules to maximize positive reply rates. - **AI Engineering & Prompt Design:** Own and refine prompt systems and LLM workflows for generating high-converting outbound copy and personalization at scale. - **Product & Engineering Partnership:** Serve as the internal technical expert on cold email systems, bridging campaign operations and product development. - **Playbooks & System Methodology:** Define cross-portfolio benchmarks and performance standards; codify outbound best practices into internal playbooks for consistent execution. ### Who You Are - **High-Volume Specialist:** Managed complex, multi-account cold email environments at scale (**100K+ emails/month**), ideally in an agency or managed service environment. - **Data & Personalization Stack Expert:** Experience with data enrichment, programmatic personalization workflows, and bulk lead verification pipelines. - **Systems Thinker:** Treat outbound as a deterministic system (inputs, deliverability variables, data pipelines, outputs), not just copywriting. - **Enterprise Security & Compliance:** Comfortable operating within strict brand guidelines, including domain security, data handling, access controls, and auditable workflows. - **Infrastructure-Obsessed:** Deep knowledge of inbox provisioning, domain rotation, deliverability maintenance, and contact discovery. - **Metrics-Driven & Autonomous:** Detect deliverability drops and underperforming campaigns early. - **Backend Builder Mindset:** Prefer building scalable engines over client-facing status calls. ### Nice to Have - Experience managing high-volume publisher outreach, link acquisition, digital PR, or affiliate partner recruitment. - Ability to identify and prioritize high-value publishers (relevance, authority, citation potential, audience fit, placement likelihood). - Familiarity with **AEO**, **LLM visibility**, digital authority,
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