Technical Program Lead, Public Sector
Scale AI · Washington, DC
About this role
**Technical Program Lead, Public Sector** Scale’s Public Sector customer base is growing rapidly, and you will ensure these customers become passionate, lifelong Scale partners. In this role, you will lead technical delivery for one of Scale’s most consequential Public Sector programs—building AI-enabled planning and decision-support capability for major Department of War commands. Partnering with the program’s Delivery Lead, you own the technical shape of what we ship: how Scale’s products come together, where we extend them, and what we build from scratch. You will also lead a team of Technical Program Managers, coaching them through ambiguous problems and multiplying what the group can take on. --- ### What you will do - Lead and mentor a team of Technical Program Managers who own key technical delivery areas, allocating scope, raising the technical bar, and unblocking them with stakeholders and end users - Own the technical shape of what we deliver—combining Scale products appropriately, extending them for the program, and being deliberate about when bespoke builds are truly warranted - Plan and sequence releases with engineering, anticipating technical risk early and presenting engineering trade-offs for stakeholder decisions - Serve as the senior technical voice to program stakeholders and users, translating operational needs into executable delivery decisions - Drive innovation and transformation by diving deep into technical and operational challenges, solving undefined problems, and delivering impactful solutions - Leverage technical concepts, tools, and expertise to build solutions from scratch or significantly improve existing ones - Use data, analytics, and technical expertise to align internal resources and create tools that directly add value to public sector customers - Transition AI/ML technologies and processes into working public sector products/solutions even when requirements are undefined or ambiguous - Partner with engineering, operations, and other public sector teams to build and deliver AI systems tailored to unique government use cases in computer vision and generative AI - Set the technical direction for a cross-functional team of engineers, operations, and delivery staff to exceed customer AI/ML objectives - Manage long-term customer health by identifying and preempting areas of risk or concern - Build with reuse in mind—generalizing program work into durable capability and surfacing it to Product while holding the line on delivery goals - Address engineering problems alongside product development teams --- ### Must Haves - Active TS/SCI clearance - 7+ years of experience succeeding in stakeholder management or a customer-facing role - Experience leading or mentoring other program managers, engineers, or technical staff - Demonstrated ownership of technical delivery for a complex, multi-workstream program with senior government or enterprise stakeholders - Technical background (education or professional experience with CS, Economics, Statistics, Engineering) - Deep understanding of ML operations process - Working knowledge of software delivery pipelines and DevOps principles - Track record of structured, analytics-driven problem-solving - Excellent verbal and written communication skills - Willingness to travel at least 25% of the time --- ### Nice to have (team background) - 10+ years of professional experience, often in customer-facing technical program management (industry or government) - Experien
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